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Privacy Policy

Last updated: November 14th, 2019


Thank you for using our products. Below we will set out how we collect, use, manage and the circumstances in which we share your data or information when you use our products, applications and websites (the “Services”).

Scope of this Privacy Policy

3D4Medical takes its obligation to protect the confidentiality of your personal information very seriously. This Privacy Policy (the “Policy”) details our commitment to protect the privacy of the individuals who use the Services (“Users”) and the limited ways in which we use such information that you provide. Please read the following carefully to understand our views and practices regarding your personal information and how we will treat it. This Policy (together with the particular ‘Terms of Use’ or ‘End User License Agreement’ (EULA), whichever is applicable to the Services that you are using, applies to your use of any the Services and any and all other websites or applications provided by, operated by or available for download from, 3D4Medical, unless the particular Terms of Use or EULA states that a separate privacy policy applies to that particular Service, in which case that privacy policy only applies. Certain Services include social networking, group chat features and functionality, forum features or other interactive features and, therefore, your use of these features will be accessible by other users of the Services. It is your responsibility to ensure that when using these features that you do not submit any personal data and/or data that you do not want to be seen, collected or used by other users. You acknowledge and agree that you have no expectations of privacy with respect to your use of such features.

Safeguarding your Information

The security and confidentiality of your personal data is extremely important to us. As it is impossible to 100% guarantee the security of data and information transmission over the Internet, we cannot ensure or warrant the security of any information that you transmit to us and you therefore transfer the personal data at your own risk; however, we endeavour to use and keep under review appropriate technical and organizational measures (including staff training and awareness) in order to protect against unauthorized or unlawful processing of your personal data, including unauthorized destruction, alteration, disclosure or access. We shall only hold personal data for as long as is necessary or as required by law.

Acceptance of this Privacy Policy

By using any part of the Services and/or accepting the terms of use particular to the Services that you are using, you indicate that you accept the terms of this Policy and to us using and processing your personal information. IF YOU DO NOT AGREE WITH, OR ARE NOT COMFORTABLE WITH, ANY ASPECT OF THIS PRIVACY POLICY, PLEASE DO NOT USE THE SERVICES. We reserve the right to modify this Privacy Policy at any time. Any changes to this Policy will be posted on our website ( and we encourage you to periodically review this page for the latest information on our privacy practices so that you are always aware of what information that we collect, how we use it, and under what circumstances we share or disclose it. Your continued use of any portion of the Services following notification or posting of such changes will constitute your acceptance of those changes. Your only remedy, if you do not accept the terms of this Policy, is to discontinue your use of the Services.


‘Subscriber’ refers to any User that pays a subscription fee and has the ability to input personal information and/or protected health information of others (for example, their customers, clients or patients) into the Services during their ordinary use of the Services. Some of our Services allow for the collection and processing of information under the direction of our Subscribers and we have no direct relationship with the individuals whose personal and/or protected health information that we process in connection with the Subscriber’s use of our Services. If you are an individual who interacts with a User of or Subscriber to our Services and would no longer like to be contacted by them, please contact that Subscriber directly. Subscribers to our Services are solely responsible for establishing policies for and ensuring compliance with all applicable laws and regulations of the jurisdiction in which they operate, as well as any and all privacy policies, agreements or other obligations, relating to the collection of personal information and/or protected health information in connection with the use of our Services regarding individuals with whom our Subscribers interact. If you are an individual who interacts with a Subscriber that uses our Services, please contact the Subscriber for assistance with any requests or questions relating to your personal and/or protected health information.

Information that we collect when you use our Services

When you use our Services, our servers may automatically log the standard data provided by your browser. Such information may include your Internet Protocol (IP) address, browser type and version, the pages you visit, the time and date of your visit, the time spent on each page, device type, operating system, unique device identifiers, device settings, browser type, geo-location data and information about how you use the Services. What we collect can depend on the individual settings of your device and software. We recommend checking the policies of your device manufacturer or software provider to learn what information they make available to us.

We use cookies and other information-gathering technologies for a variety of purposes. These technologies may provide us with personal information, information about devices and networks that you utilize to access our websites, and other information regarding your interactions with our websites. For detailed information about the use of cookies on our websites, please read and review the Cookies and Other Tracking Technologies section below.

Information you provide

We may ask for personal information such as name, email address, password, user-type (student, academic, healthcare provider, alternative practitioner, enthusiast), speciality (e.g. orthopaedics, cardiology etc.). We may also ask for your method of payment and details thereof (e.g. financial and credit card information) but we do not store any of such financial information on our servers. Some of the above data is considered “identifying information” as it can personally identify you. We only request personal information relevant to providing you with the Services and only use it to help provide or improve same, including follow-up of the commercial relationship (your requests, the features of the Services you use, exchanges between you and us, ratings or reviews that have been posted online and so on), comments, advices and content that you post in connection with the Services, including via participating in our Group account features.

By voluntarily providing us with any information, you represent that you are the owner of such personal data or are otherwise authorized to provide us with information and give us permission to use such information for the purposes set out in this Privacy Policy.

Information Collected from Other Sources

Social Media Widgets

Some of the Services include social media features, such as ‘Share This’ functionality/buttons. These features may collect your Internet protocol address, which page(s) you are visiting on our websites, and may set a cookie to enable the feature to function properly. Social media features and widgets are either hosted by a third party or hosted directly in the websites. Your interactions with these features are governed by the privacy policies of the companies that provide them.

Third-Party Services

We work closely with third parties (including, for example, business partners, sub-contractors in technical, payment and delivery services, advertising networks, analytics providers, search information providers, credit reference agencies) and may receive information about you from them.

How we Use/Share the Information that we Collect

In addition to the uses identified elsewhere in this Privacy Policy, we may use or process information that we collect about you (including personal information that you provide) for a variety of carefully considered and specific purposes, including certain legitimate business purposes, which are in the interests of enhancing the Services that we provide and therefore are of great benefit to our users, such as to:

(i) provide, operate, maintain, enhance, personalise, promote or otherwise improve our Services/communications for the benefit of our users;

(ii) enable personal identification within the Services or to register you as a member of the Services, including to facilitate your access to and use of the Services;

(iii) send transactional messages to you, including responses to your comments, questions, and requests; provide customer service and support; and send you technical notices, updates, security alerts, and support and administrative information;

(iv) ensure that the content of the Services is presented in the most effective manner for you and for your device;

(v) communicate with you in general (including for example and without limitation, via email) including to provide information about the Services (please see the ‘Marketing Communications’ section below);

(vi) gather information to monitor and analyse trends, usage and activities in connection with the Services and for marketing or advertising purposes and to form statistical, modelling and trend analysis with the aim of developing and improving products and services and also to determine the effectiveness of promotional campaigns and advertising activity;

(vii) allow us to analyse usage and activity and improve Services for users; 

(viii) identify, investigate and prevent fraudulent, unauthorized access to the Services and other legal activities;

(ix) enhance the security of our network and information systems;

(ix) personalize the Services by, including, providing features that match your interests or preferences;

(x) meet legal requirements;

(xi) for other purposes for which we obtain your consent.

We may also use your personal data to provide you with information about goods or services that might be of interest to you in accordance with your communication preferences (please see the ‘Marketing Communications’ section below). We may make use of the information that we have collected from you to enable us to comply with our advertisers’ wishes by displaying their advertisement to target audience.

Pease note that whenever we process data for these purposes, we always keep your personal data rights in the highest regard and take account of them with care and diligence.

You have the right to object to this processing and if you wish to invoke such right, please click here; however, please note that if you do object, it may affect our ability to carry out tasks for the benefit of you and other users.

We collect analytics information when you use our Services in order to help us to improve our Services. We may share aggregated but anonymized data about your actions on our Services with third-party service providers of analytics services.

Data Retention Policy

Where you provide us with personal information in connection with your use of our Services, we retain your Personal Data as long as we are providing the Services to you, and only to the extent necessary to comply with our legal and regulatory obligations thereafter. Where we retain data, we do so in accordance with any limitation periods and records retention obligations that are imposed by applicable law. Please see below for further information on exercising your rights to correct, update and remove your information.

Data Access Requests / Correcting, Updating and Removing Your Information

Upon request, we will provide you with information about whether we hold, or process on behalf of a third party, any of your personal information. To request this information, please contact us at Subscribers to our Services may update or change their Account Information by editing their profile. To make a request to have the personal information that we hold for you edited or removed, please contact us at Requests to access, change, or remove your information will be completed within 30 days and may require verification of identity via email.

International Data Transfers

We are headquartered in Ireland but we are a global business. Information that we collect, including Personal Data, may be stored and processed in any country in which we have operations or where we engage service providers. We rely on certain derogations, such as: your consent; to perform on a contract with you or in your interest; or to fulfil compelling legitimate interests of 3D4Medical in a manner that does not outweigh your rights and freedoms. We may transfer Personal Data that we maintain about you to recipients in countries other than the country in which the Personal Data was originally collected, including to the United States. Those countries may have data protection rules that are different from those of your country; however, we will take measures to ensure that any such transfers comply with applicable data protection laws and that your Personal Data remains protected to the standards described in this Privacy Policy. In certain circumstances, courts, law enforcement agencies, regulatory agencies or security authorities in those other countries may be entitled to access your Personal Data.

If you are located in the European Economic Area (“EEA”), the UK or Switzerland, we comply with applicable laws to provide an adequate level of data protection for the transfer of your Personal Data to other non-EEA countries. All Personal Data that we collect is hosted and stored in a manner that is certified under the EU-U.S. and Swiss-U.S. Privacy Shield Framework and adheres to the Privacy Shield Principles in connection with personal data transfers from the EEA, the UK and Switzerland.

Where applicable law requires us to ensure that an international data transfer is governed by a data transfer mechanism, we use one or more of the following mechanisms: EU Standard Contractual Clauses with a data recipient outside the EEA, verification that the recipient has implemented Binding Corporate Rules, or verification that the recipient adheres to the EU-US and Swiss-US Privacy Shield Framework.

Data Security

We make reasonable efforts to ensure a level of security appropriate to the risk associated with the processing of Personal Data. We maintain organizational, technical and administrative measures designed to protect Personal Data within our organization against unauthorized access, destruction, loss, alteration or misuse. Your Personal Data is only accessible to a limited number of personnel who need access to the information to perform their duties. Unfortunately, no data transmission or storage system can be guaranteed to be 100% secure. If you have questions about the security of your data or reason to believe that your interaction with us is no longer secure (for example, if you feel that the security of your account has been compromised), please contact us immediately at

Your Rights

You have the right: (i) to ask us not to process your personal data for marketing purposes. We will usually inform you before collecting your information if we intend to use your information for such purposes. You can also exercise the right to prevent such processing at any time by contacting our Customer Service Team as set out in the ‘Contact Us’ below; (ii) to request a copy of the personal data held by us about you; (iii) to access your personal data, have any inaccuracies in the details that we hold about you changed; (iv) to object to the use of your personal data; (v) to block any specific uses of your personal data. Your rights of access and modification may be exercised by contacting our Customer Service Team as set out in the Contact Us section below. It is your responsibility to ensure that any information that you have provided to us is accurate and up-to-date.

You also have the right to opt out of receiving electronic communications from us. If you no longer want to receive marketing-related emails from us, you may opt-out via the unsubscribe link included in such emails. We will try to comply with your request(s) as soon as reasonably practicable. Please note that if you opt-out of receiving marketing-related emails from us, we may still send you important administrative messages that are required to provide you with our Services.

Third-Party Service Providers

We may share information, including personal data with any member of our Group (which means our subsidiaries, our ultimate holding company and its subsidiaries, from time to time) and with our or their service providers, subcontractors, business partners and agents (collectively “Contractors”). Such Contractors may include, without limitation, third parties who carry out hosting or cloud services, maintenance or provide us with other services, such as analytics or market research, in relation to the Services that we provide to you. We will share your personal data with third parties who are not Contractors only: (i) in the event that we sell or buy any business or assets, in which case we may share your personal data with the prospective seller or buyer of such business or assets; (ii) if any member of our Group or substantially all of its assets are acquired by a third party, in which case personal data held by it about its customers will be one of the assets transferred (for example, in the form of a database of users of the Services); (iii) if we are under a duty to share your personal data in order to comply with any legal obligation or court order, or in order to enforce, establish, exercise or defend legal rights, rights to property or safety of you, us, our Group or employees; (iv) for marketing purposes, only where we have your consent to do so in accordance with the Marketing Communication section herein; or (v) in order to enforce or apply the terms of this and other agreements or to investigate potential breaches. We may also provide non-personal data to third parties, where such information is combined with similar information of other users of our Services: for example, we might inform third parties regarding the number of unique users of our Services; the demographic breakdown of our Users; or the activities that visitors to our websites engage in while on our websites. The third parties to whom we may provide this non-personal data may include our website design, development, hosting contractors and cloud service providers.

Compliance with Laws or Requests from Law Enforcement

In certain situations, we may be required to disclose personal information in response to requests by public authorities, including to meet national security or law enforcement requirements. We may disclose personal information to respond to subpoenas, court orders, or legal process, or to establish or exercise our legal rights or defend against legal claims. We may also share such information if we believe that it is necessary in order to investigate, prevent, or take action regarding illegal activities, suspected fraud, situations involving potential threats to the physical safety of any person, violations of our terms of service or as otherwise required by law.

With Your Consent

We may also share personal information with third parties where we have your consent to do so.

Marketing Communications

From time to time, we may wish, with your consent, to contact you by email about other products or services that may be of interest to you. These communications may be from us or other members of our Group. If you wish to stop the use of your personal data for marketing purposes, please click the ‘unsubscribe link’ in any marketing email that you receive from us or contact us at requesting to be removed from our mailing list.

Cookies and Other Tracking Technologies

The cookies we use fall into two broad types. Our cookies remain on the user’s browser for a maximum of 2 years, unless they are cleared. You can clear our cookies at any time by clearing your browser’s cache. You can opt out of non-essential cookies at any time by changing the settings on your Cookie Preferences.

Essential Cookies

These cookies are essential in helping you to move around our site and use its features, such as accessing secure areas of the website, and thus, only record broad geographic information via IP address (to determine what currency to display on the store, for example), or a token that logs the status of a user (ie. whether they are logged in or not). Without these cookies, services you have asked for, such as setting up an account, cannot be provided. These cookies do not gather information about you that could be used for marketing or remembering where you’ve been on the internet. Essential Cookies are stored as follows:

  • Account state (e.g. whether you are logged in or logged out): A maximum of 7 days; however, this cookie clears if you log out.
  • Geographic region for Store: Exists only while our site is open on the browser;
  • Cookie Preferences: 1 year.

Analytical/Performance Cookies

In order to keep the Site, its services and products relevant, easy to use and up-to-date, we use web analytics services to help us understand how people use our site. For example, we can see which parts of the site and products are most popular, identify when errors occur and test different versions of a page or feature to see which one works best. The data from these cookies is collected from third-party analytics services. We do not share the data that we receive from these third-party analytics services with any third parties. These cookies collect broad information such as geographic region, demographics, and information about device type, operating system and web browser, but cannot be used to identify you specifically. You can opt out of Analytical/Performance cookies at any time by changing the settings on your Cookie Preferences. All Analytical/Performance cookies are stored for up to 2 years.

We also use third parties, such as Google Analytics, to help analyze how users use this website. Google uses cookies for this purpose and provides us with aggregate information.

You may block the use of cookies through your browser settings, however, certain features on the website may not work properly if you block cookies.

Responding to ‘Do Not Track’ signals

Our Services do not have the capability to respond to “Do Not Track” signals received from various web browsers.


Our Services are not directed to children under 13 and we do not knowingly collect personal data from children under 13. If you are under the age of 13, please do not submit any personal information through our Services. We encourage parents and legal guardians to monitor their children’s Internet usage and to help to enforce this Policy by instructing their children never to provide personal information through the Services without their parents’ permission. If you have reason to believe that a child under the age of 13 has provided personal information to us through the Services, please contact us at and we will use commercially reasonable efforts to delete that information as soon as possible. If we otherwise learn that we have collected personal data of a child under 13, we will take steps to delete such information from our files as soon as possible.


From time to time, we may post testimonials on our websites that may contain personal information. We obtain your consent to post your name along with your testimonial. If you wish to update or delete your testimonial, you can email us at

Jurisdiction-specific Provisions.

Residents of the European Economic Area (EEA), the UK and Switzerland

The entity responsible for the collection and processing of Personal Data for residents of the EEA, the UK and Switzerland is 3D4Medical Limited, a company incorporated in Ireland and with offices at The Grange Offices, Stillorgan Road, Blackrock, County Dublin, Ireland, A94 H2K7. To exercise your rights, please contact .

California Residents

If you are a California resident, then, subject to certain limits under California law, you may ask us to provide you with (i) a list of certain categories of Personal Data we have disclosed to third parties for their direct marketing purposes during the immediately preceding calendar year; and (ii) the identity of those third parties. To make this request, California residents may contact us as specified in the Contact Us section below or on US Toll Free Number: +1 (866) 514-3755 .

Contact Us

If you have any questions about this statement or your personal information and/or if you wish to see what information we hold about you, and/or if you no longer wish to receive any marketing communications or share your details, please email us at or write to us at 3D4Medical Limited, The Grange Offices, Stillorgan Road, Blackrock, County Dublin, Ireland, A94 H2K7.