iMuscle 2 FAQs

iMuscle 2 FAQs

Can I share my iMuscle 2 data between other platforms i.e. Apple – Windows, Android – Apple?

It is currently not possible to share workouts or personal data between Android, Windows and Apple devices. Cross platform compatibility is something we will be working towards in the future. For the moment, you only have the ability to share between compatible platforms i.e. Apple – Apple, Android – Android and Windows – Windows.

I'm still stuck

How do I sync my iMuscle 2 workout data between my iPad, iPhone and Mac?

How to sync between iPad and iPhone via iCloud:
(*First please be sure to have an active internet connection on both devices and also be sure the receiving device has at least one user created*)

  1. Make sure Wi-Fi is “On” on both devices. You can do so via Settings > Wi-Fi on your iPad and iPhone. Be sure you’re connected to the same network on both devices.
  2. Log into your iCloud account on both your iPad and iPhone. You can do so via Settings > iCloud on both devices.
  3. Open iMuscle 2 on either device (Be sure you’re running the latest version of iMuscle 2).
  4. Tap on the “More” tab, then tap on “Back up & Sync”.
  5. Tap on “Back up to the cloud”.
  6. Then open iMuscle 2 on the receiving device and navigate to More > Back up & Sync. This time select “Restore from the cloud”.

How to sync between iPad/iPhone and Mac via iCloud:
(*First please be sure to have an active internet connection on both devices and also be sure the receiving device has at least one user created*)

  1. Make sure Wi-Fi is “On” on both devices. You can do so via Settings > Wi-Fi on your iPad/iPhone and via System Preferences > Network > Wi-Fi on your Mac. Also, please be sure that both devices are connected to the same network.
  2. Log into your iCloud account on both your iPad/iPhone and Mac. You can do so via Settings > iCloud on your iPad/iPhone and System Preferences > Internet & Wireless > iCloud.
  3. Open iMuscle 2 on either device (Be sure you’re running the latest version of iMuscle 2).
  4. Tap on the “More” tab, then tap on “Back up & Sync”.
  5. Tap on “Back up to the cloud”.
  6. Then open iMuscle 2 on the receiving device and navigate to More > Back up & Sync. This time select “Restore from the cloud”.
I'm still stuck

How do I e-mail my workouts for iMuscle?

In order to e-mail your workouts, you simply need to have an e-mail account set up on the sending and receiving device. Once you’ve both e-mail accounts set up, please be sure to have an active internet connection on both devices and also be sure the receiving device has at least one user created. Next:

  1. Open iMuscle 2 on your device.
  2. Open “Workouts” and choose desired workout.
  3. Once you’ve chosen the workout you’d like to send, tap on “Send”.
  4. You’ll be presented with instructions on how to share via e-mail. Select “Send”.
  5. You’ll be redirected to your e-mail account set up on your device. Enter the receivers e-mail address, and press “Send”. The workout has been sent.
  6. Open the e-mail account on the receiving device. You should have received an e-mail containing the workout.
  7. Tap and hold (or click) on the icon of the workout for approx. 2 seconds, and you’ll be presented with a choice of apps to use in order to open. Select “Open in iMuscle 2”.
  8. You’ll then be redirected to the app, and a notification asking do you want to import the workout, select “Import”.
I'm still stuck

General FAQs

Not found the answer to your question? Below are general FAQs relating to all of our apps. If the answer you need isn't there, get in touch with us and we'll be happy to help.
Get help

Your iPad or iPhone app is crashing/freezing on my device!

First, close the app and restart your device! It works wonders!

Still having problems? It sounds like the app may have become corrupted during the download process. A delete and reinstall usually solves corrupted downloads.

  1. Press and hold the app’s icon until the “x” appears. Tap the “x” and confirm to delete.
  2. Press the Home button to return home.
  3. Open the App Store, sign in with your Apple ID, and navigate to our app. Select Download.

*(Don’t worry, Apple will not charge you twice for an app already purchased with your Apple ID)

I'm still stuck

Your Mac app is crashing/freezing on my device!

First, close the app and restart your device! It works wonders!

Still having problems? It sounds like the app may have become corrupted during the download process. A delete and reinstall usually solves corrupted downloads.

  1. Open Finder and click on Applications on the left-hand side of the Window. Find the app and drag to the Trash. You’ll be asked to enter your password to successfully delete the app. Next, if the app does have an icon in the Dock, drag it to the Trash.
  2. Open the Mac App Store and sign in with your Apple ID. Once signed in, click Purchased from the top of the App Store window. Locate our app. You’ll notice that there’s an Install button now active. Click Install and the app will automatically download.

*(Don’t worry, Apple will not charge you twice for an app already purchased with your Apple ID)

I'm still stuck

How do I delete and reinstall your app on my iPad/iPhone device?

  1. Press and hold the app’s icon until the “x” appears. Tap the “x” and confirm to delete.
  2. Press the Home button to return home.
  3. Open the App Store, sign in with your Apple ID, and navigate to our app. Select Download.

*(Don’t worry, Apple will not charge you twice for an app already purchased with your Apple ID)

I'm still stuck

How do I delete and reinstall your app on my Mac device?

  1. Open Finder and click on Applications on the left-hand side of the Window. Find the app and drag to the Trash. You’ll be asked to enter your password to successfully delete the app. Next, if the app does have an icon in the Dock, drag it to the Trash.
  2. Open the Mac App Store and sign in with your Apple ID. Once signed in, click Purchased from the top of the App Store window. Locate our app. You’ll notice that there’s an Install button now active. Click Install and the app will automatically download.

*(Don’t worry, Apple will not charge you twice for an app already purchased with your Apple ID)

I'm still stuck

How do I restart your app on my iPad/iPhone?

  1. Double tap the Home button.
  2. Search for our app.
  3. Swipe up and out of the preview.
  4. Press the Home button to return home.
I'm still stuck

If I buy the iPad/iPhone version can I download for free on my Mac?

If you’d like to run the app on your iPad/iPhone and Mac, separate purchases are necessary. The reason for this is that each app runs on a different operating system — iPad/iPhone on iOS and Mac on OSX. Because of this, apps for each platform have to be developed from the ground up and are sold separately through their respective stores i.e. App Store and Mac App Store.

I'm still stuck

If I buy the Mac version can I download for free on my iPad/iPhone?

If you’d like to run the app on your Mac and iPad/iPhone, separate purchases are necessary. The reason for this is that each app runs on a different operating system — Mac on OSX and iPad/iPhone on iOS. Because of this, apps for each platform have to be developed from the ground up and are sold separately through their respective stores i.e. Mac App Store and App Store.

I'm still stuck

How do I restore my in-app purchase without having to pay again?

Don’t worry, you won’t be charged again. Apple will never charge you twice for an in-app purchase already purchased. Just be sure you’re signed in with the same Apple ID you used to purchase the original app and in-app purchase. Once you’re signed in, select Restore.

I'm still stuck

Can I get a refund for your app?

In order to receive a refund, please contact Apple. As our only distribution channel is through the Mac and iTunes App Stores, Apple control all customer financial transactions, and we’re unable to process refunds. Just click the Report a Problem link on the receipt you received from Apple.

I'm still stuck

I purchased the wrong version, what can I do?

In order to receive a refund, please contact Apple. As our only distribution channel is through the Mac and iTunes App Stores, Apple control all customer financial transactions, and we’re unable to process refunds. Just click the Report a Problem link on the receipt you received from Apple.

I'm still stuck

I cannot hear the audio pronunciations in your apps!

It could be that the mute button has been activated on your iPad. To check, using the Control Centre, swipe up from the bottom edge of the screen and search for the ‘Bell’ icon. Tap on it and you will see the words Mute: Off. Tap anywhere on the screen to close the dock.

I'm still stuck

Do I need an internet connection to run your apps?

All of our apps are fully functional with the need for an internet connection, except for Complete Anatomy. Some features in this app require an active connection.

I'm still stuck

Are your apps available in languages other than English?

We have only two apps available in several languages – Heart Pro III (English, French, German, Italian, Japanese, Korean, Simplified Chinese and Spanish) and Skeleton System Pro III ( English, German and French).

I'm still stuck

Do you give discounts for purchasing more than one app/or offer bundles?

Unfortunately, we do not have the ability to offer discounts. All customer financial transactions flow through the Mac and iTunes App Stores and Apple simply do not provide us with a vehicle to do so. However, we have several iPad and iPhone bundle deals available. Simply search for 3D4Medical on the App Store

I'm still stuck

Will you support your Pro Series apps to be compatible with future versions of iOS?

Yes, we plan to update our Pro Series to be compatible with the next version of iOS 11 and we will continue to support the series in that regard.

I'm still stuck

iMuscle 2

Download