Complete Heart FAQs

Complete Heart FAQs

How much does Complete Heart cost?

The app is free to download, with access to the Pericardium and Outer Fascia of the heart. Register a free 3D4Medical Account to access a selection of the app’s Tools and collaboration features, and for a free trial of the app’s full model and features.

To gain permanent access to the full anatomical model, including 6 body systems, along with the full range of Tools and sharing features, you can upgrade with an in-app purchase.

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How many systems are included in Complete Heart?

Complete Heart includes two organs: a full model of the heart, including three layers and a beating animation; and the lungs, which include two layers for easy navigation.

Four systems are also included: the thoracic cage in the skeletal system; the cardiac conduction system and related nerves in the nervous system; and the arterial and venous systems across the full body.

A mini anatomy model of blood vessels is also featured.

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What devices is Complete Heart compatible with?

The app is currently compatible with iPad (2017), iPad Pro (all models), iPad Air (all models), and iPad Mini 4. iOS 11 is required on all iPads. Complete Heart can be used on Mac computers running macOS 10.12 and later with 64-bit processors.

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Do I need an internet connection to use Complete Heart?

You will need an internet connection initially to log in and sync all of the Library content (Courses, Screens, Recordings, and Quizzes). However, once synced, you can use the app offline and your created content will sync to the cloud next time your device is online.

Videos included in Complete Heart require an internet connection to be viewed.

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Do you have an Android version of Complete Heart?

Unfortunately we don’t.

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What is the difference between Complete Heart and Heart Pro III?

Complete Heart provides an experience that makes the use of modern technologies, including a fully 3D beating heart model, surrounding structures, interactive features, and new learning experiences. Heart Pro III offers a condensed heart model, and greater compatibility with older devices.

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I’ve paid for the in-app upgrade but I still cannot access Complete Heart premium content.

Please be sure you are logged into your profile to access the app’s premium content. To login, tap on the green “Profile” icon in the Main Menu on the right-hand side of the screen, and follow the login instructions.

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Can I export content, such as images, from Complete Heart?

Unfortunately this is not possible. However you can share all content with fellow Complete Heart users via the Groups feature.

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If I purchase the iOS version, can I access Complete Heart on my Mac (and vice versa)?

If you’d like to run the app on your iOS and Mac device, separate purchases are necessary. The reason for this is that each app runs on a completely different software platform. Because of this, apps for each platform have to be developed from the ground up and sold separately through their respective platform stores.

However, if you have purchased one version, you can avail of a 50% discount off the original price of other versions.

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Why can’t I see my Groups from Complete Anatomy?

Groups from Complete Anatomy are not currently accessible from Complete Heart (and vice versa). This is to ensure that everybody in your Group can access content that is compatible with their app.

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Videos won’t play for me in Complete Heart.

Please ensure that your device has an active internet connection, as these videos are streamed to your device to save storage space. Library content, such as Courses or Screens, remain accessible offline once they have been synced to your device.

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The 3D4Medical Store won’t accept my credit / debit card.

This issue is directly related to your banking institution. Certain banks may have restrictions on international purchases (we are an Irish company, located in Dublin). As such, customers need to contact their banks directly and ask them to allow payment for ‘3D4Medical Limited’.

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General FAQs

Not found the answer to your question? Below are general FAQs relating to all of our apps. If the answer you need isn't there, get in touch with us and we'll be happy to help.
Get help

Your iPad or iPhone app is crashing/freezing on my device!

First, close the app and restart your device! It works wonders!

Still having problems? It sounds like the app may have become corrupted during the download process. A delete and reinstall usually solves corrupted downloads.

  1. Press and hold the app’s icon until the “x” appears. Tap the “x” and confirm to delete.
  2. Press the Home button to return home.
  3. Open the App Store, sign in with your Apple ID, and navigate to our app. Select Download.

*(Don’t worry, Apple will not charge you twice for an app already purchased with your Apple ID)

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Your Mac app is crashing/freezing on my device!

First, close the app and restart your device! It works wonders!

Still having problems? It sounds like the app may have become corrupted during the download process. A delete and reinstall usually solves corrupted downloads.

  1. Open Finder and click on Applications on the left-hand side of the Window. Find the app and drag to the Trash. You’ll be asked to enter your password to successfully delete the app. Next, if the app does have an icon in the Dock, drag it to the Trash.
  2. Open the Mac App Store and sign in with your Apple ID. Once signed in, click Purchased from the top of the App Store window. Locate our app. You’ll notice that there’s an Install button now active. Click Install and the app will automatically download.

*(Don’t worry, Apple will not charge you twice for an app already purchased with your Apple ID)

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How do I delete and reinstall your app on my iPad/iPhone device?

  1. Press and hold the app’s icon until the “x” appears. Tap the “x” and confirm to delete.
  2. Press the Home button to return home.
  3. Open the App Store, sign in with your Apple ID, and navigate to our app. Select Download.

*(Don’t worry, Apple will not charge you twice for an app already purchased with your Apple ID)

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How do I delete and reinstall your app on my Mac device?

  1. Open Finder and click on Applications on the left-hand side of the Window. Find the app and drag to the Trash. You’ll be asked to enter your password to successfully delete the app. Next, if the app does have an icon in the Dock, drag it to the Trash.
  2. Open the Mac App Store and sign in with your Apple ID. Once signed in, click Purchased from the top of the App Store window. Locate our app. You’ll notice that there’s an Install button now active. Click Install and the app will automatically download.

*(Don’t worry, Apple will not charge you twice for an app already purchased with your Apple ID)

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How do I restart your app on my iPad/iPhone?

  1. Double tap the Home button.
  2. Search for our app.
  3. Swipe up and out of the preview.
  4. Press the Home button to return home.
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If I buy the iPad/iPhone version can I download for free on my Mac?

If you’d like to run the app on your iPad/iPhone and Mac, separate purchases are necessary. The reason for this is that each app runs on a different operating system — iPad/iPhone on iOS and Mac on OSX. Because of this, apps for each platform have to be developed from the ground up and are sold separately through their respective stores i.e. App Store and Mac App Store.

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If I buy the Mac version can I download for free on my iPad/iPhone?

If you’d like to run the app on your Mac and iPad/iPhone, separate purchases are necessary. The reason for this is that each app runs on a different operating system — Mac on OSX and iPad/iPhone on iOS. Because of this, apps for each platform have to be developed from the ground up and are sold separately through their respective stores i.e. Mac App Store and App Store.

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How do I restore my in-app purchase without having to pay again?

Don’t worry, you won’t be charged again. Apple will never charge you twice for an in-app purchase already purchased. Just be sure you’re signed in with the same Apple ID you used to purchase the original app and in-app purchase. Once you’re signed in, select Restore.

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Can I get a refund for your app?

In order to receive a refund, please contact Apple. As our only distribution channel is through the Mac and iTunes App Stores, Apple control all customer financial transactions, and we’re unable to process refunds. Just click the Report a Problem link on the receipt you received from Apple.

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I purchased the wrong version, what can I do?

In order to receive a refund, please contact Apple. As our only distribution channel is through the Mac and iTunes App Stores, Apple control all customer financial transactions, and we’re unable to process refunds. Just click the Report a Problem link on the receipt you received from Apple.

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I cannot hear the audio pronunciations in your apps!

It could be that the mute button has been activated on your iPad. To check, using the Control Centre, swipe up from the bottom edge of the screen and search for the ‘Bell’ icon. Tap on it and you will see the words Mute: Off. Tap anywhere on the screen to close the dock.

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Do I need an internet connection to run your apps?

All of our apps are fully functional with the need for an internet connection, except for Complete Anatomy. Some features in this app require an active connection.

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Are your apps available in languages other than English?

We have only two apps available in several languages – Heart Pro III (English, French, German, Italian, Japanese, Korean, Simplified Chinese and Spanish) and Skeleton System Pro III ( English, German and French).

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Do you give discounts for purchasing more than one app/or offer bundles?

Unfortunately, we do not have the ability to offer discounts. All customer financial transactions flow through the Mac and iTunes App Stores and Apple simply do not provide us with a vehicle to do so. However, we have several iPad and iPhone bundle deals available. Simply search for 3D4Medical on the App Store

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Will you support your Pro Series apps to be compatible with future versions of iOS?

We plan to update our Pro Series to be compatible with the next version of iOS 11, and this will be the final update to this series of applications. Users should check this update to discover next steps for continuing in their anatomical education.

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Complete Heart