Frequently Asked Questions
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General
Can I export content, such as images, from Complete Anatomy?
How do I turn off auto-renewal of my license?
If you purchased on any app store, then you need to go to your app store to turn off auto-renew.
How do I cancel my trial?
If I purchase the Educator or Professional License, can I use your app and content on YouTube?
Why does the right side panel stay open on the Mac and Windows 10 on full-screen mode?
What languages does Complete Anatomy support?
Features
Do I need an internet connection to run your apps?
Are your apps available in languages other than English?
How many systems are included in Complete Anatomy?
Does Complete Anatomy include male and female models?
What is the difference between Complete Anatomy and Essential Anatomy?
How do I access the Curriculum Manager feature?
Should I choose the Regional or Systemic Undergraduate Course?
How many systems are included in Complete Heart?
Complete Heart includes two organs: a full model of the heart, including three layers and a beating animation; and the lungs, which include two layers for easy navigation.
Four systems are also included: the thoracic cage in the skeletal system; the cardiac conduction system and related nerves in the nervous system; and the arterial and venous systems across the full body.
A mini anatomy model of blood vessels is also featured.
What is the difference between Complete Heart and Heart Pro III?
Can I export content, such as images, from Complete Heart?
I cannot use the Cut Tool on organs.
What are the Mac keyboard shortcuts for Complete Anatomy?
How can I turn off the beating heart?
How can I change the color scheme of the app?
I can no longer find the Tabs feature! Is it still available?
Mobile
Can I use Complete Anatomy on my mobile device without using it on another platform?
To edit or annotate the model, to save content, and to create and share with groups, you will need the productivity version of Complete Anatomy, available on iPad, Mac, and Windows.
What is the difference between the mobile, tablet and PC versions of Complete Anatomy?
iPhone and Android phone versions are mobile versions, and have limited functionality.
To compare mobile and productivity platforms in more detail, please check out our comparison chart of features.
I have not used the iPhone version before, but cannot access the free trial.
Pricing
If I buy the mobile/iPad version can I download for free on my Mac or Windows PC?
Can I get a refund for your app?
I purchased the wrong version, what can I do?
Do you give discounts for purchasing more than one app/or offer bundles?
How much does Complete Anatomy cost?
Do you offer discounts for volume purchasing for universities, organisations etc.?
How much does Complete Heart cost?
If I purchase the iOS version, can I access Complete Heart on my Mac (and vice versa)?
Do you offer student discounts?
How much will I be charged for the second year of my subscription?
Technical
How do I delete and reinstall your app on my iPad/iPhone device?
- Press and hold the app’s icon until the “x” appears. Tap the “x” and confirm to delete.
- Press the Home button to return home.
- Open the App Store, sign in with your Apple ID, and navigate to our app. Select Download.
How do I delete and reinstall your app on my Mac device?
- Open Finder and click on Applications on the left-hand side of the Window. Find the app and drag to the Trash. You’ll be asked to enter your password to successfully delete the app. Next, if the app does have an icon in the Dock, drag it to the Trash.
- Open the Mac App Store and sign in with your Apple ID. Once signed in, click Purchased from the top of the App Store window. Locate our app. You’ll notice that there’s an Install button now active. Click Install and the app will automatically download.
How do I restart your app on my iPad/iPhone?
- Double tap the Home button.
- Search for our app.
- Swipe up and out of the preview.
- Press the Home button to return home.
Can I share my iMuscle 2 data between other platforms i.e. Apple – Windows, Android – Apple?
How do I sync my iMuscle 2 workout data between my iPad, iPhone and Mac?
- Make sure Wi-Fi is “On” on both devices. You can do so via Settings > Wi-Fi on your iPad and iPhone. Be sure you’re connected to the same network on both devices.
- Log into your iCloud account on both your iPad and iPhone. You can do so via Settings > iCloud on both devices.
- Open iMuscle 2 on either device (Be sure you’re running the latest version of iMuscle 2).
- Tap on the “More” tab, then tap on “Back up & Sync”.
- Tap on “Back up to the cloud”.
- Then open iMuscle 2 on the receiving device and navigate to More > Back up & Sync. This time select “Restore from the cloud”.
- Make sure Wi-Fi is “On” on both devices. You can do so via Settings > Wi-Fi on your iPad/iPhone and via System Preferences > Network > Wi-Fi on your Mac. Also, please be sure that both devices are connected to the same network.
- Log into your iCloud account on both your iPad/iPhone and Mac. You can do so via Settings > iCloud on your iPad/iPhone and System Preferences > Internet & Wireless > iCloud.
- Open iMuscle 2 on either device (Be sure you’re running the latest version of iMuscle 2).
- Tap on the “More” tab, then tap on “Back up & Sync”.
- Tap on “Back up to the cloud”.
- Then open iMuscle 2 on the receiving device and navigate to More > Back up & Sync. This time select “Restore from the cloud”.
How do I e-mail my workouts for iMuscle?
- Open iMuscle 2 on your device.
- Open “Workouts” and choose desired workout.
- Once you’ve chosen the workout you’d like to send, tap on “Send”.
- You’ll be presented with instructions on how to share via e-mail. Select “Send”.
- You’ll be redirected to your e-mail account set up on your device. Enter the receivers e-mail address, and press “Send”. The workout has been sent.
- Open the e-mail account on the receiving device. You should have received an e-mail containing the workout.
- Tap and hold (or click) on the icon of the workout for approx. 2 seconds, and you’ll be presented with a choice of apps to use in order to open. Select “Open in iMuscle 2”.
- You’ll then be redirected to the app, and a notification asking do you want to import the workout, select “Import”.
What device(s) is Complete Anatomy compatible with?
Do I need an internet connection to use Complete Anatomy?
Do you have a Windows version of Complete Anatomy?
Do you have an Android version of Complete Anatomy?
Will you support your Pro Series apps to be compatible with future versions of iOS?
What devices is Complete Heart compatible with?
Do I need an internet connection to use Complete Heart?
Do you have a Windows version of Complete Heart?
Do you have an Android version of Complete Heart?
How many devices can I access Complete Anatomy on?
How do I delete my 3D4Medical account?
What devices are compatible with AR?
How do I delete and reinstall your app on my Android device?
How do I restart your app on my Android device?
Find your 3D4Medical app.
Swipe to the left to close.
Tap the app’s icon in your homescreen to restart the app.
Store
What products can I purchase from the 3D4Medical Store?
What payment methods do you accept?
What currencies do you accept?
How do I choose the currency I purchase in?
How do I know if my device is compatible before purchasing a product?
How do I know that your checkout is secure?
How do I get access to the app I purchased?
I have purchased a product from your store however have not received a receipt. What should I do?
Do I get updates for free for my app?
Do I need to purchase from both my app store and the 3D4Medical Store?
I received a notification about getting a discount on the 3D4Medical Store, but cannot see discounted pricing.
I’ve encountered an error during purchase: the 3D4Medical Store won’t accept my credit / debit card.
I’ve purchased Complete Anatomy from your store, however I have purchased the wrong platform. Is it possible for me to switch my purchase to the correct platform?
I am not happy with the content I purchased from the 3D4Medical Store. What should I do?
What is your refund policy and how do I go about requesting a refund?
Troubleshooting
Your iPad or iPhone app is crashing/freezing on my device!
- Press and hold the app’s icon until the “x” appears. Tap the “x” and confirm to delete.
- Press the Home button to return home.
- Open the App Store, sign in with your Apple ID, and navigate to our app. Select Download.
Your Mac app is crashing/freezing on my device!
- Open Finder and click on Applications on the left-hand side of the Window. Find the app and drag to the Trash. You’ll be asked to enter your password to successfully delete the app. Next, if the app does have an icon in the Dock, drag it to the Trash.
- Open the Mac App Store and sign in with your Apple ID. Once signed in, click Purchased from the top of the App Store window. Locate our app. You’ll notice that there’s an Install button now active. Click Install and the app will automatically download.
How do I restore my in-app purchase without having to pay again?
I cannot hear the audio pronunciations in your apps!
Help! I’ve paid for a license but I still cannot access my license features!
Help! I can only view Complete Anatomy in Landscape mode!
Curriculum Manager: I am unable to edit my Lectures.
I’ve paid for the in-app upgrade but I still cannot access Complete Heart premium content.
Why can’t I see my Groups from Complete Anatomy?
Videos won’t play for me in Complete Heart.
Your Android app is crashing/freezing on my device!
On your device go to Settings > Apps > Complete Anatomy.
Select ‘Uninstall’.
Restart your device.
Open the Play Store and go to My Apps & Games > Library > Complete Anatomy > ‘Install’.
Open Complete Anatomy and go to Profile > Login.
Why is video content not displaying in the app?