Help! The 3D4Medical Store won’t accept my credit / debit card!

This issue is directly related to your banking institution. Certain banks may have restrictions on international purchases (we are an Irish company, and are located in Dublin, Ireland). As such, customers need to contact their banks directly and ask them to allow payment for ‘3D4Medical Limited’.

Should I choose the Regional or Systemic Undergraduate Course?

The Undergraduate Human Anatomy Systemic and Regional courses are suitable for new users without a basic knowledge of anatomy, students taking anatomy for the first time, or for those desiring an in-depth and thorough anatomy review prior to beginning an upper division course. Both courses contain the same level of content information, however the teaching resources (Lectures, Recordings, Screens and Quizzes) are arranged differently. Learn about the differences between the Courses

If I purchase the iOS version can I access on my Mac/Windows for free (and vice versa)?

If you’d like to run the app on your iOS and Mac / Windows device, separate purchases are necessary. The reason for this is that each app runs on a completely different software platform. Because of this, apps for each platform have to be developed from the ground up and sold separately through their respective stores i.e. App Store, Mac App Store, and the Windows Store.
 
However, if you have purchased one version, you can avail of a 50% discount off the original price of other versions.
 
Courses are available across all platforms with one purchase, and do not require separate purchasing on each platform.

How do I access the Content Builder feature?

The Content Builder feature is solely for educators. Please email completeanatomy@3d4medical.com with your details and your local sales representative will contact you to discuss further.

Can I export content, such as images, from Complete Anatomy?

Unfortunately this is not possible. However you can share all content with fellow Complete Anatomy users via the Groups feature.

How do I access my online Dashboard?

Tap the drop-down arrow in the top right corner of the Choose Body Region screen; tap My Account; under “My Consultations”, tap “View in Browser”. A secure webpage will open up – this is your personalised online Dashboard; bookmark this page and for future use.

Do I have to be connected to wifi to create a Consultation and send it to my patient?

No and yes.

You don’t need wifi to use the app and create a Consultation.

However, to send a consultation via email, you will need to be connected to the internet.

Can I included my own, personalized content in addition to the provided reading material?

Yes. When in the Info tab, tap the + Create File button to go to your Dashboard. Tap on +Create new Reading Material. Then enter your document title, choose a region to associate it with, and start to add your own sections and content. You can also access this feature directly from the Dashboard by tapping on the Reading Materials tab.

How do I choose my desired Reading Material?

From Pathology tab, select “Info” from the menu along the top of your screen. Smart technology will auto-populate relevant Reading Material specific to the pathology and procedure animations you chose previously. To add to your Summary, tap on the grey circle in the top right of the item – the circle will turn green with a tick. You can also view the contents of any reading material item by tapping ‘Preview Text’.

Can I annotate on the selected Pathology and Procedure animations?

Yes, you can draw on animations. Pause the animation, annotate and then hit play. All annotations automatically save to your Summary.

How do I move forward to select the appropriate Procedure animation?

From Pathology tab, select “Pathology” from the menu along the top of your screen. Smart technology will auto-populate relevant Procedure animations specific to the pathology animation you chose previously on the Pathology screen. Select the appropriate Procedure animation.

How do I move forward to select the appropriate Pathology animation?

From Anatomy tab, select “Pathology” from the menu along the top of your screen. Smart technology will auto-populate relevant Pathology animations specific to the injury you annotated previously on the Anatomy screen. Select the appropriate Pathology animation.

How do I import patient-specific information or images?

While working on the Anatomy portion of the Consultation, select the Image tool (bottom row); take a picture of the patient-specific content desired (Xray, MRI, CT, Patient’s anatomy, etc.); or choose from images already stored on the iPad. Relate the injury to the imported image with the Draw tool.

How do I show my patient their injury?

Select the anatomical region relevant to their injury; then the appropriate anatomical screen (right side); then the appropriate tool (bottom row) — Cut, Fracture, Spur, Draw — to annotate the injury. Tap the Back-Arrow (top left) to go back one step. Tap out of the selected tool once complete.

Help! I can only view Complete Anatomy in Landscape mode!

The app is currently only compatible with Landscape orientation. We plan to introduce Portrait orientation in the future.

Help! I’ve paid for the in-app upgrade but I still cannot access Complete Anatomy’s premium content!

Please be sure you are logged into your profile to access the app’s premium content. To login, tap on the greyed out “Profile” icon and follow the login instructions.

What is the difference between Complete Anatomy and Essential Anatomy?

Complete Anatomy provides the user with a detailed (complete) experience, while Essential Anatomy provides a general (essential) overview. To compare their features and tools, please visit our comparison chart.

Is Complete Anatomy a one-time purchase?

Yes.

Do you offer discounts for colleges, universities, organizations etc.?

Yes. Please email completeanatomy@3d4medical.com with your details and a member of our sales team will reach out directly.

Do you offer student discounts?

Yes. Please email completeanatomy@3d4medical.com with your details and a member of customer services will reach out.

Do you have an Android version of Complete Anatomy?

Unfortunately we don’t.

Do you have a Windows version of Complete Anatomy?

Yes, the app is available on Windows 10. Download it from the Windows Store.

Does Complete Anatomy include male and female models?

The male model is included, and we plan to introduce the female model in 2017.

Do I need an internet connection to use Complete Anatomy?

You will need an internet connection initially to log in and sync all of the cloud based content (Screens, Recordings, Quizzes and Lectures). However, once synced, you can use the app offline and your created content will sync to the cloud next time your device is online.

What device(s) is Complete Anatomy compatible with?

The app is currently compatible with iPad (2017), iPad Pro (all models), iPad Air (all models), iPad Mini 4, macOS 10.11 and later, and Windows 10 computers and tablets.

How many systems are included in Complete Anatomy?

The app features the following 12 systems; Skeletal, Muscular (7 layers), Connective Tissue, Arterial (including the Heart), Venous, Lymphatic, Nervous (including the Brain), Respiratory, Digestive, Endocrine, Urogenital, and Integumentary.

How much does Complete Anatomy cost?

The app is free to download, with access to the Skeleton and Connective Tissue systems. Register a free 3D4Medical Account to access a selection of the app’s Tools and collaboration features.
 
To access the full anatomical model, including 12 body systems, along with the full range of Tools and sharing features, you can upgrade with an in-app purchase of $49.99 USD (or local equivalent).
 
You can also choose to purchase Courses, either with or without purchasing the Upgrade. These are guided lessons through anatomical topics. Pricing for Courses varies depending on the contents of the Course. Learn more about Courses

I can’t see the navigation menu in your Radiology-Head or Radiology-Knee apps and can only select one layer!

Your iPad needs to be set to Landscape Mode before the navigation menu will appear. You will not be able to view this menu in Portrait Mode to allow maximum screen space for the model. Simply turn your iPad to its side, it will automatically switch to Landscape Mode and you’ll have access to the navigation menu. If the iPad doesn’t automatically switch from Portrait to Landscape Mode, it’s because the Screen rotation lock switch has been activated. If that’s the case, using the Control Centre, swipe up from the bottom edge of the screen and search for the refresh button. Press it and you will see the words Orientation Lock: Off. Tap anywhere on the screen to close the dock.

I can’t select “Open as PDF” in your Rehabilitation for Lower Limbs app!

Your iPad needs to be set to Landscape Mode before the “Open as PDF” button will become active. You will not be able to view a PDF in Portrait Mode as there is too much content on the screen. Simply turn your iPad to its side, it will automatically switch to Landscape Mode and you’ll have access to all PDF features. If the iPad doesn’t automatically switch from Portrait to Landscape Mode, it’s because the Screen rotation lock switch has been activated. If that’s the case, using the Control Centre, swipe up from the bottom edge of the screen and search for the refresh button. Press it and you will see the words Orientation Lock: Off. Tap anywhere on the screen to close the dock.

How do I project your iDance! app to my Apple TV using AirPlay?

  1. Turn on your Apple TV and ensure that it’s connected to Airplay. Also, please be sure to have your iPad device and Apple TV connected to the same wireless network.
  2. From the main screen of your device, swipe up from the bottom edge of the screen and the Control Center will appear.
  3. Tap on the AirPlay icon and select Apple TV from the list of devices that appear, then turn Mirroring On.
  4. Open our iDance! app.

How do I e-mail my workouts for iMuscle?

In order to e-mail your workouts, you simply need to have an e-mail account set up on the sending and receiving device. Once you’ve both e-mail accounts set up, please be sure to have an active internet connection on both devices and also be sure the receiving device has at least one user created. Next:

  1. Open iMuscle 2 on your device.
  2. Open “Workouts” and choose desired workout.
  3. Once you’ve chosen the workout you’d like to send, tap on “Send”.
  4. You’ll be presented with instructions on how to share via e-mail. Select “Send”.
  5. You’ll be redirected to your e-mail account set up on your device. Enter the receivers e-mail address, and press “Send”. The workout has been sent.
  6. Open the e-mail account on the receiving device. You should have received an e-mail containing the workout.
  7. Tap and hold (or click) on the icon of the workout for approx. 2 seconds, and you’ll be presented with a choice of apps to use in order to open. Select “Open in iMuscle 2”.
  8. You’ll then be redirected to the app, and a notification asking do you want to import the workout, select “Import”.

How do I sync my iMuscle 2 workout data between my iPad, iPhone and Mac?

How to sync between iPad and iPhone via iCloud:
(*First please be sure to have an active internet connection on both devices and also be sure the receiving device has at least one user created*)

  1. Make sure Wi-Fi is “On” on both devices. You can do so via Settings > Wi-Fi on your iPad and iPhone. Be sure you’re connected to the same network on both devices.
  2. Log into your iCloud account on both your iPad and iPhone. You can do so via Settings > iCloud on both devices.
  3. Open iMuscle 2 on either device (Be sure you’re running the latest version of iMuscle 2).
  4. Tap on the “More” tab, then tap on “Back up & Sync”.
  5. Tap on “Back up to the cloud”.
  6. Then open iMuscle 2 on the receiving device and navigate to More > Back up & Sync. This time select “Restore from the cloud”.

How to sync between iPad/iPhone and Mac via iCloud:
(*First please be sure to have an active internet connection on both devices and also be sure the receiving device has at least one user created*)

  1. Make sure Wi-Fi is “On” on both devices. You can do so via Settings > Wi-Fi on your iPad/iPhone and via System Preferences > Network > Wi-Fi on your Mac. Also, please be sure that both devices are connected to the same network.
  2. Log into your iCloud account on both your iPad/iPhone and Mac. You can do so via Settings > iCloud on your iPad/iPhone and System Preferences > Internet & Wireless > iCloud.
  3. Open iMuscle 2 on either device (Be sure you’re running the latest version of iMuscle 2).
  4. Tap on the “More” tab, then tap on “Back up & Sync”.
  5. Tap on “Back up to the cloud”.
  6. Then open iMuscle 2 on the receiving device and navigate to More > Back up & Sync. This time select “Restore from the cloud”.

Can I share my iMuscle 2 data between other platforms i.e. Apple – Windows, Android – Apple?

It is currently not possible to share workouts or personal data between Android, Windows and Apple devices. Cross platform compatibility is something we will be working towards in the future. For the moment, you only have the ability to share between compatible platforms i.e. Apple – Apple, Android – Android and Windows – Windows.

Your iYoga-Premium additional poses package will not download or are not working correctly on my device!

  1. Close and completely shut down the app in the background: Tap the Home button twice – preview screens of the apps you’ve open will appear – search for iYoga-Premium and swipe it up and out of the preview.
  2. Turn off Wi-Fi. Open Settings > Wi-Fi > Turn Off.
  3. Once again, open the app and return to the Additional poses available screen. You should now receive a notification informing you of “No internet connection”. If you receive that notification, then we’re sure your internet connection is good.
  4. Next, restart your device.
  5. Once your device has restarted, go to Settings and switch Wi-Fi On. Select the strongest internet connection available.
  6. Open the app, and return to the Additional poses available screen. You should receive a notification asking “Would you like to review poses”, select Review.