I cannot use the Cut Tool on organs.

Right now, the Cut Tool in Complete Anatomy is not compatible with organs. We’re working on this, and hope to have an update for you in the future. You can cut all other anatomical structures in the model, and we hope this helps you in your anatomical education!

If you need to cut through the heart, check out Complete Heart which allows you to do this.

I can only access the Pelvic region for the female model.

Currently, a preview of the pelvic prosection is available in Complete Anatomy. We plan to release a substantial update to this region in January 2018, with the full female anatomy model being released in late 2018.

I have not used the iPhone version before, but cannot access the free trial.

Due to technological limitations, we are unable to offer a free trial to users who have already availed of a free trial on Complete Anatomy for iPad. We encourage you to visit our information page to learn more about the iPhone version! Learn more

What is different between the iPhone and iPad versions of Complete Anatomy?

Complete Anatomy for iPhone allows you to access the full anatomical model, along with a large library of pre-prepared content from the 3D4Medical library. You can also choose to purchase and access Courses in the iPhone version.
 
To edit or annotate the model, to save content, and to create and share with groups, you will need the productivity version of Complete Anatomy, available on iPad, Mac, and Windows.

Does Complete Anatomy include male and female models?

The male model is included, and we plan to introduce the female pelvis model to Complete Anatomy for iPhone in early 2018. The full female model will be released in late 2018.

Can I use Complete Anatomy for iPhone without using Complete Anatomy 2018 on another platform?

Yes! With the upgrade for Complete Anatomy for iPhone, you have access to the full anatomical model, along with a large library of pre-prepared content from the 3D4Medical library. You can also choose to purchase and access Courses in the iPhone version.
 
To edit or annotate the model, to save content, and to create and share with groups, you will need the productivity version of Complete Anatomy, available on iPad, Mac, and Windows.

The 3D4Medical Store won’t accept my credit / debit card.

This issue is directly related to your banking institution. Certain banks may have restrictions on international purchases (we are an Irish company, located in Dublin). As such, customers need to contact their banks directly and ask them to allow payment for ‘3D4Medical Limited’.

Videos won’t play for me in Complete Heart.

Please ensure that your device has an active internet connection, as these videos are streamed to your device to save storage space. Library content, such as Courses or Screens, remain accessible offline once they have been synced to your device.

Why can’t I see my Groups from Complete Anatomy?

Groups from Complete Anatomy are not currently accessible from Complete Heart (and vice versa). This is to ensure that everybody in your Group can access content that is compatible with their app.

If I purchase the iOS version, can I access Complete Heart on my Mac (and vice versa)?

If you’d like to run the app on your iOS and Mac device, separate purchases are necessary. The reason for this is that each app runs on a completely different software platform. Because of this, apps for each platform have to be developed from the ground up and sold separately through their respective platform stores.

However, if you have purchased one version, you can avail of a 50% discount off the original price of other versions.

Can I export content, such as images, from Complete Heart?

Unfortunately this is not possible. However you can share all content with fellow Complete Heart users via the Groups feature.

I’ve paid for the in-app upgrade but I still cannot access Complete Heart premium content.

Please be sure you are logged into your profile to access the app’s premium content. To login, tap on the green “Profile” icon in the Main Menu on the right-hand side of the screen, and follow the login instructions.

What is the difference between Complete Heart and Heart Pro III?

Complete Heart provides an experience that makes the use of modern technologies, including a fully 3D beating heart model, surrounding structures, interactive features, and new learning experiences. Heart Pro III offers a condensed heart model, and greater compatibility with older devices.

Do you have an Android version of Complete Heart?

Unfortunately we don’t.

Do you have a Windows version of Complete Heart?

Complete Heart is available from the Microsoft Store. Download it and begin your free 3-day trial.