Frequently Asked Questions
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Prizes
Can I choose which Lecture I get as a prize?
I already have this Course (prize) can I exchange it for another Course?
How do I obtain my free Course/Lecture?
Iâm having trouble accessing my extended 14 day free trial of Complete Anatomy, help!
General
How much does it cost?
Itâs free so why do I need to register?
Can I change my username?
The answer to this question is incorrect / I canât see the target structure. How do I report it?
I want to play against my friend, how do I do it?
Any other problems?
Features
Do I need an internet connection to run your apps?
Are your apps available in languages other than English?
How many systems are included in Complete Anatomy?
Does Complete Anatomy include male and female models?
What is the difference between Complete Anatomy and Essential Anatomy?
Can I annotate on the selected Pathology and Procedure animations?
Can I included my own, personalized content in addition to the provided reading material?
Can I export content, such as images, from Complete Anatomy?
How do I access the Curriculum Manager feature?
The Curriculum Manager feature is solely for educators. It requires a purchase of the Educator License for Complete Anatomy, which is available here. Alternatively, please email completeanatomy@3d4medical.com with your details and your local sales representative will contact you to discuss further.
Should I choose the Regional or Systemic Undergraduate Course?
How many systems are included in Complete Heart?
Complete Heart includes two organs: a full model of the heart, including three layers and a beating animation; and the lungs, which include two layers for easy navigation.
Four systems are also included: the thoracic cage in the skeletal system; the cardiac conduction system and related nerves in the nervous system; and the arterial and venous systems across the full body.
A mini anatomy model of blood vessels is also featured.
What is the difference between Complete Heart and Heart Pro III?
Can I export content, such as images, from Complete Heart?
I cannot use the Cut Tool on organs.
How do I access the full female model?
What are the Mac keyboard shortcuts for Complete Anatomy?
Do I need an internet connection to run the app?
Can I rotate the model?
The structure in the question is very small, can I zoom in?
Is this app available on Android?
The app shows a structure on the right-hand-side of my screen but the correct answer is
Does iMuscle HIIT include male and female models?
What is the difference between iMuscle 2 and iMuscle HIIT?
How can I turn off the beating heart?
How can I change the color scheme of the app?
Mobile
Can I use Complete Anatomy for iPhone or for Android without using Complete Anatomy on another platform?
To edit or annotate the model, to save content, and to create and share with groups, you will need the productivity version of Complete Anatomy, available on iPad, Mac, and Windows.
What is different between the iPhone and iPad versions of Complete Anatomy?
To edit or annotate the model, to save content, and to create and share with groups, you will need the productivity version of Complete Anatomy, available on iPad, Mac, and Windows.
To compare mobile and productivity platforms in more detail, please check out our comparison chart of features.
I have not used the iPhone version before, but cannot access the free trial.
Pricing
If I buy the mobile/iPad version can I download for free on my Mac or Windows PC?
Can I get a refund for your app?
I purchased the wrong version, what can I do?
Do you give discounts for purchasing more than one app/or offer bundles?
How much does Complete Anatomy cost?
Do you offer discounts for volume purchasing for universities, organisations etc.?
Is Complete Anatomy a one-time purchase?
If I purchase the iPad version can I access on my iPhone / Mac / Windows / Android for free (and vice versa)?
Alternatively, with an Individual License in Complete Anatomy 2019, you are offered a discount on additional Individual licenses on other platforms. Read more about our cross-platform discount.
How much does Complete Heart cost?
If I purchase the iOS version, can I access Complete Heart on my Mac (and vice versa)?
How much does it cost?
Is iMuscle HIIT a one off payment?
If I purchase iMuscle HIIT on my iPhone can I use it on other devices?
I already paid for it so why do I need to set up a profile?
How do I turn off the auto-renewal of my license?
If you purchased on any app store, then you need to go to your app store to turn off auto-renew.
Do you offer student discounts?
How do I cancel my trial?
If I purchase the Educator or Professional License, can I use your app and content on YouTube?
Technical
How do I delete and reinstall your app on my iPad/iPhone device?
- Press and hold the appâs icon until the âxâ appears. Tap the âxâ and confirm to delete.
- Press the Home button to return home.
- Open the App Store, sign in with your Apple ID, and navigate to our app. Select Download.
How do I delete and reinstall your app on my Mac device?
- Open Finder and click on Applications on the left-hand side of the Window. Find the app and drag to the Trash. You’ll be asked to enter your password to successfully delete the app. Next, if the app does have an icon in the Dock, drag it to the Trash.
- Open the Mac App Store and sign in with your Apple ID. Once signed in, click Purchased from the top of the App Store window. Locate our app. You’ll notice that there’s an Install button now active. Click Install and the app will automatically download.
How do I restart your app on my iPad/iPhone?
- Double tap the Home button.
- Search for our app.
- Swipe up and out of the preview.
- Press the Home button to return home.
Can I share my iMuscle 2 data between other platforms i.e. Apple – Windows, Android – Apple?
How do I sync my iMuscle 2 workout data between my iPad, iPhone and Mac?
- Make sure Wi-Fi is “On” on both devices. You can do so via Settings > Wi-Fi on your iPad and iPhone. Be sure you’re connected to the same network on both devices.
- Log into your iCloud account on both your iPad and iPhone. You can do so via Settings > iCloud on both devices.
- Open iMuscle 2 on either device (Be sure you’re running the latest version of iMuscle 2).
- Tap on the “More” tab, then tap on “Back up & Sync”.
- Tap on “Back up to the cloud”.
- Then open iMuscle 2 on the receiving device and navigate to More > Back up & Sync. This time select “Restore from the cloud”.
- Make sure Wi-Fi is “On” on both devices. You can do so via Settings > Wi-Fi on your iPad/iPhone and via System Preferences > Network > Wi-Fi on your Mac. Also, please be sure that both devices are connected to the same network.
- Log into your iCloud account on both your iPad/iPhone and Mac. You can do so via Settings > iCloud on your iPad/iPhone and System Preferences > Internet & Wireless > iCloud.
- Open iMuscle 2 on either device (Be sure you’re running the latest version of iMuscle 2).
- Tap on the “More” tab, then tap on “Back up & Sync”.
- Tap on “Back up to the cloud”.
- Then open iMuscle 2 on the receiving device and navigate to More > Back up & Sync. This time select “Restore from the cloud”.
How do I e-mail my workouts for iMuscle?
- Open iMuscle 2 on your device.
- Open “Workouts” and choose desired workout.
- Once you’ve chosen the workout you’d like to send, tap on “Send”.
- You’ll be presented with instructions on how to share via e-mail. Select “Send”.
- You’ll be redirected to your e-mail account set up on your device. Enter the receivers e-mail address, and press “Send”. The workout has been sent.
- Open the e-mail account on the receiving device. You should have received an e-mail containing the workout.
- Tap and hold (or click) on the icon of the workout for approx. 2 seconds, and you’ll be presented with a choice of apps to use in order to open. Select “Open in iMuscle 2”.
- You’ll then be redirected to the app, and a notification asking do you want to import the workout, select “Import”.
What device(s) is Complete Anatomy compatible with?
Complete Anatomy is available for iPad, Mac, Windows 10, iPhone and Android. Check the compatibility of your device here.
Do I need an internet connection to use Complete Anatomy?
You will need an internet connection initially to log in and sync all of the cloud based content (Screens, Recordings, Quizzes and Lectures). However, once synced, you can use the app offline and your created content will sync to the cloud next time your device is online.
Do you have a Windows version of Complete Anatomy?
Do you have an Android version of Complete Anatomy?
How do I import patient-specific information or images?
Do I have to be connected to Wifi to create a Consultation and send it to my patient?
How do I access my online Dashboard?
Will you support your Pro Series apps to be compatible with future versions of iOS?
What devices is Complete Heart compatible with?
Do I need an internet connection to use Complete Heart?
Do you have a Windows version of Complete Heart?
Do you have an Android version of Complete Heart?
How many devices can I access Complete Anatomy on?
How do I delete my 3D4Medical account?
What devices are compatible with AR?
Will Complete Anatomy for Android run on my tablet?
How do I delete and reinstall your app on my Android device?
How do I restart your app on my Android device?
Find your 3D4Medical app.
Swipe to the left to close.
Tap the app’s icon in your homescreen to restart the app.
Do I need internet connection to run the app?
Is this app available on Android?
Store
What products can I purchase from the 3D4Medical Store?
What payment methods do you accept?
What currencies do you accept?
How do I choose the currency I purchase in?
How do I know if my device is compatible before purchasing a product?
How do I know that your checkout is secure?
How do I get access to the app I purchased?
I have purchased a product from your store however have not received a receipt. What should I do?
Do I get updates for free for my app?
Do I need to purchase from both my app store and the 3D4Medical Store?
I received a notification about getting a discount on the 3D4Medical Store, but cannot see discounted pricing.
Iâve encountered an error during purchase: the 3D4Medical Store wonât accept my credit / debit card.
Iâve purchased Complete Anatomy from your store, however I have purchased the wrong platform. Is it possible for me to switch my purchase to the correct platform?
I am not happy with the content I purchased from the 3D4Medical Store. What should I do?
What is your refund policy and how do I go about requesting a refund?
Troubleshooting
Your iPad or iPhone app is crashing/freezing on my device!
- Press and hold the appâs icon until the âxâ appears. Tap the âxâ and confirm to delete.
- Press the Home button to return home.
- Open the App Store, sign in with your Apple ID, and navigate to our app. Select Download.
Your Mac app is crashing/freezing on my device!
- Open Finder and click on Applications on the left-hand side of the Window. Find the app and drag to the Trash. You’ll be asked to enter your password to successfully delete the app. Next, if the app does have an icon in the Dock, drag it to the Trash.
- Open the Mac App Store and sign in with your Apple ID. Once signed in, click Purchased from the top of the App Store window. Locate our app. You’ll notice that there’s an Install button now active. Click Install and the app will automatically download.
How do I restore my in-app purchase without having to pay again?
I cannot hear the audio pronunciations in your apps!
Help! Iâve paid for the in-app upgrade but I still cannot access Complete Anatomyâs premium content!
Help! I can only view Complete Anatomy in Landscape mode!
How do I show my patient their injury?
How do I move forward to select the appropriate Pathology animation?
How do I move forward to select the appropriate Procedure animation?
How do I choose my desired Reading Material?
Curriculum Manager: I am unable to edit my Lectures.
Iâve paid for the in-app upgrade but I still cannot access Complete Heart premium content.
Why canât I see my Groups from Complete Anatomy?
Videos wonât play for me in Complete Heart.
Your Android app is crashing/freezing on my device!
On your device go to Settings > Apps > Complete Anatomy.
Select âUninstallâ.
Restart your device.
Open the Play Store and go to My Apps & Games > Library > Complete Anatomy > ‘Install’.
Open Complete Anatomy and go to Profile > Login.
Why wonât this app work on iPhones below 6S?
Why wonât this app work on the iPhone X?
Why canât I access Progress?
Why donât I have coach?
Still have questions?
If none of the above have answered your question, please feel free to contact us and our customer service team will be only too happy to help.
CONTACT US