Frequently Asked Questions
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General
Can I export content, such as images, from Complete Anatomy?
This functionality is not currently available in-app. To use screenshots and recordings from Complete Anatomy, visit our Use of Imagery & Videos page for more information.
How do I turn off auto-renewal of my license?
If you purchased on our Web Store, simply go to My Account and log in if you have not already done so. Under “Manage My Subscription”, turn off the switch enabling auto-renewal of your subscription. You will be able to access your subscription features until the end of your current subscription period.
If you purchased on any app store, then you need to go to your app store to turn off auto-renew.
If you purchased on any app store, then you need to go to your app store to turn off auto-renew.
How do I cancel my trial?
Once your free 3-day trial expires, your account will automatically revert to a free account.
If I purchase the Educator or Professional License, can I use your app and content on YouTube?
Please refer to our Use of Imagery & Videos terms for more information on sharing our content on social media.
Why does the right side panel stay open on the Mac and Windows 10 on full-screen mode?
The reason for this is because our app is cross-platform. Any content you produce and save on iPad, Mac or Windows 10 will look exactly the same on any other device that it’s displayed on. Essentially, we only allow the model to move inside a space that is 4:3 in aspect ratio. If we allowed otherwise, some elements would be cropped when viewing on a different device. We will be working on improving this over the next few months.
What languages does Complete Anatomy support?
At present, Complete Anatomy supports English, with additional latin nomenclature, only.
Features
Do I need an internet connection to run your apps?
All of our apps are fully functional without the need for an internet connection, except for Complete Anatomy. Some features in this app require an active connection.
Are your apps available in languages other than English?
We have only two apps available in several languages – Heart Pro III (English, French, German, Italian, Japanese, Korean, Simplified Chinese and Spanish) and Skeleton System Pro III ( English, German and French).
How many systems are included in Complete Anatomy?
The app features the following 12 systems; Skeletal, Muscular (7 layers), Connective Tissue, Arterial (including the Heart), Venous, Lymphatic, Nervous (including the Brain), Respiratory, Digestive, Endocrine, Urogenital, and Integumentary.
Does Complete Anatomy include male and female models?
The male model is included, along with the female thorax and pelvic prosection models. We are currently developing the full female model and will be released very soon.
What is the difference between Complete Anatomy and Essential Anatomy?
Complete Anatomy provides the user with a detailed (complete) experience, while Essential Anatomy provides a general (essential) overview. To compare their features and tools, please refer to our comparison chart.
How do I access the Curriculum Manager feature?
The Curriculum Manager feature is solely for educators. It requires a purchase of the Educator License for Complete Anatomy, which is available here. Alternatively, please email [email protected] with your details and your local sales representative will contact you to discuss further.
Should I choose the Regional or Systemic Undergraduate Course?
The Undergraduate Human Anatomy Systemic and Regional courses are suitable for new users without a basic knowledge of anatomy, students taking anatomy for the first time, or for those desiring an in-depth and thorough anatomy review prior to beginning an upper division course. Both courses contain the same level of content information, however the teaching resources (Lectures, Recordings, Screens and Quizzes) are arranged differently. Learn about the differences between the Courses
How many systems are included in Complete Heart?
Complete Heart includes two organs: a full model of the heart, including three layers and a beating animation; and the lungs, which include two layers for easy navigation.
Four systems are also included: the thoracic cage in the skeletal system; the cardiac conduction system and related nerves in the nervous system; and the arterial and venous systems across the full body.
A mini anatomy model of blood vessels is also featured.
What is the difference between Complete Heart and Heart Pro III?
Complete Heart provides an experience that makes the use of modern technologies, including a fully 3D beating heart model, surrounding structures, interactive features, and new learning experiences. Heart Pro III offers a condensed heart model, and greater compatibility with older devices.
Can I export content, such as images, from Complete Heart?
Unfortunately this is not possible. However you can share all content with fellow Complete Heart users via the Groups feature.
I cannot use the Cut Tool on organs.
Right now, the Cut Tool in Complete Anatomy is only compatible with the heart, but we’re working on more organs, and they will feature in the app very soon. You can cut all other anatomical structures in the model, and we hope this helps you in your anatomical education!
What are the Mac keyboard shortcuts for Complete Anatomy?
A full list of the keyboard shortcuts available on Mac can be found here.
How can I turn off the beating heart?
To turn off the beating heart, simply double-tap the heart on tablet & mobile devices, or double-click on laptop or desktop devices. Alternatively, you can turn the beating heart off in Settings > Preferences > Beating Heart.
How can I change the color scheme of the app?
To change the color scheme of the app, simply go to the Settings section. Then under the Preferences tab, you can toggle your interface between light and dark mode.
I can no longer find the Tabs feature! Is it still available?
Yes! In order to create a cleaner interface for all users, you can customize the active features on the Model screen. To switch on Tabs, simply select Settings from the side menu and then the Preferences tab. On this page you can activate the features you want to use in-app, including the Tabs.
Mobile
Can I use Complete Anatomy on my mobile device without using it on another platform?
Yes! With our iPhone and Android versions you have access to the full anatomical model, along with a large library of pre-prepared content from the Complete Anatomy library. Access to both is included in our Student Plus, Educator and Professional Licenses.
To edit or annotate the model, to save content, and to create and share with groups, you will need the productivity version of Complete Anatomy, available on iPad, Mac, and Windows.
To edit or annotate the model, to save content, and to create and share with groups, you will need the productivity version of Complete Anatomy, available on iPad, Mac, and Windows.
What is the difference between the mobile, tablet and PC versions of Complete Anatomy?
The iPad, Android tablet, Mac and Windows versions of Complete Anatomy are productivity versions, meaning you have access to all Complete Anatomy features.
iPhone and Android phone versions are mobile versions, and have limited functionality.
To compare mobile and productivity platforms in more detail, please check out our comparison chart of features.
iPhone and Android phone versions are mobile versions, and have limited functionality.
To compare mobile and productivity platforms in more detail, please check out our comparison chart of features.
I have not used the iPhone version before, but cannot access the free trial.
Due to technological limitations, we are unable to offer a free trial to users who have already availed of a free trial on Complete Anatomy for iPad.
Pricing
If I buy the mobile/iPad version can I download for free on my Mac or Windows PC?
Separate purchases are necessary for all platforms, with the exception of Complete Anatomy 2019, where the Student Plus, Educator and Professional licenses all include cross-platform access within the app.
Can I get a refund for your app?
Refunds are handled by our refunds department, who process all requests within 48 hours. To request a refund, email [email protected].
I purchased the wrong version, what can I do?
If you purchased the wrong version of an app, please contact the the app store which you purchased the app from. This will either be the App Store (Apple platforms) or Google Play (Android platforms).
Do you give discounts for purchasing more than one app/or offer bundles?
Unfortunately, we do not have the ability to offer discounts. All customer financial transactions flow through the Mac and iTunes App Stores and Apple simply do not provide us with a vehicle to do so. However, we have several iPad and iPhone bundle deals available. Simply search for 3D4Medical on the App Store
How much does Complete Anatomy cost?
The app is free to download across all platforms, and includes access to the Skeletal and Connective Tissue systems. Register for a free trial of all premium features, including additional systems and models, tools and content sharing. Check out our Pricing page for current pricing.
Do you offer discounts for volume purchasing for universities, organisations etc.?
Yes. Check out our Institutional Solutions page for more information, and to arrange a free trial today.
How much does Complete Heart cost?
The app is free to download, with access to the Pericardium and Outer Fascia of the heart. Register a free 3D4Medical Account to access a selection of the app’s Tools and collaboration features, and for a free trial of the app’s full model and features.
To gain permanent access to the full anatomical model, including 6 body systems, along with the full range of Tools and sharing features, you can upgrade with an in-app purchase.
If I purchase the iOS version, can I access Complete Heart on my Mac (and vice versa)?
If you’d like to run the app on your iOS and Mac device, separate purchases are necessary. The reason for this is that each app runs on a completely different software platform. Because of this, apps for each platform have to be developed from the ground up and sold separately through their respective platform stores.
However, if you have purchased one version, you can avail of a 50% discount off the original price of other versions.
Do you offer student discounts?
Yes, we currently have a 50% discount off your first year on the Student Plus license. To avail of this discount, please visit this link.
How much will I be charged for the second year of my subscription?
Your first year of a subscription is charged at an introductory price. For your second year, your subscription will return to the full price. You can check the cost of your next billing period any time on the My Account page.
Technical
How do I delete and reinstall your app on my iPad/iPhone device?
- Press and hold the app’s icon until the “x” appears. Tap the “x” and confirm to delete.
- Press the Home button to return home.
- Open the App Store, sign in with your Apple ID, and navigate to our app. Select Download.
How do I delete and reinstall your app on my Mac device?
- Open Finder and click on Applications on the left-hand side of the Window. Find the app and drag to the Trash. You’ll be asked to enter your password to successfully delete the app. Next, if the app does have an icon in the Dock, drag it to the Trash.
- Open the Mac App Store and sign in with your Apple ID. Once signed in, click Purchased from the top of the App Store window. Locate our app. You’ll notice that there’s an Install button now active. Click Install and the app will automatically download.
How do I restart your app on my iPad/iPhone?
- Double tap the Home button.
- Search for our app.
- Swipe up and out of the preview.
- Press the Home button to return home.
Can I share my iMuscle 2 data between other platforms i.e. Apple – Windows, Android – Apple?
It is currently not possible to share workouts or personal data between Android, Windows and Apple devices. Cross platform compatibility is something we will be working towards in the future. For the moment, you only have the ability to share between compatible platforms i.e. Apple – Apple, Android – Android and Windows – Windows.
How do I sync my iMuscle 2 workout data between my iPad, iPhone and Mac?
How to sync between iPad and iPhone via iCloud:
(*First please be sure to have an active internet connection on both devices and also be sure the receiving device has at least one user created*)
- Make sure Wi-Fi is “On” on both devices. You can do so via Settings > Wi-Fi on your iPad and iPhone. Be sure you’re connected to the same network on both devices.
- Log into your iCloud account on both your iPad and iPhone. You can do so via Settings > iCloud on both devices.
- Open iMuscle 2 on either device (Be sure you’re running the latest version of iMuscle 2).
- Tap on the “More” tab, then tap on “Back up & Sync”.
- Tap on “Back up to the cloud”.
- Then open iMuscle 2 on the receiving device and navigate to More > Back up & Sync. This time select “Restore from the cloud”.
- Make sure Wi-Fi is “On” on both devices. You can do so via Settings > Wi-Fi on your iPad/iPhone and via System Preferences > Network > Wi-Fi on your Mac. Also, please be sure that both devices are connected to the same network.
- Log into your iCloud account on both your iPad/iPhone and Mac. You can do so via Settings > iCloud on your iPad/iPhone and System Preferences > Internet & Wireless > iCloud.
- Open iMuscle 2 on either device (Be sure you’re running the latest version of iMuscle 2).
- Tap on the “More” tab, then tap on “Back up & Sync”.
- Tap on “Back up to the cloud”.
- Then open iMuscle 2 on the receiving device and navigate to More > Back up & Sync. This time select “Restore from the cloud”.
How do I e-mail my workouts for iMuscle?
In order to e-mail your workouts, you simply need to have an e-mail account set up on the sending and receiving device. Once you’ve both e-mail accounts set up, please be sure to have an active internet connection on both devices and also be sure the receiving device has at least one user created. Next:
- Open iMuscle 2 on your device.
- Open “Workouts” and choose desired workout.
- Once you’ve chosen the workout you’d like to send, tap on “Send”.
- You’ll be presented with instructions on how to share via e-mail. Select “Send”.
- You’ll be redirected to your e-mail account set up on your device. Enter the receivers e-mail address, and press “Send”. The workout has been sent.
- Open the e-mail account on the receiving device. You should have received an e-mail containing the workout.
- Tap and hold (or click) on the icon of the workout for approx. 2 seconds, and you’ll be presented with a choice of apps to use in order to open. Select “Open in iMuscle 2”.
- You’ll then be redirected to the app, and a notification asking do you want to import the workout, select “Import”.
What device(s) is Complete Anatomy compatible with?
Complete Anatomy is available for iPad, Mac, Windows 10, iPhone and Android. Check the compatibility of your device here.
Do I need an internet connection to use Complete Anatomy?
You will need an internet connection initially to log in and sync all of the cloud based content (Screens, Recordings, Quizzes and Lectures). However, once synced, you can use the app offline and your created content will sync to the cloud next time your device is online.
Do you have a Windows version of Complete Anatomy?
Yes, the app is available on Windows 10. Download it from the Microsoft Store.
Do you have an Android version of Complete Anatomy?
Yes! Complete Anatomy for Android is now available as part of our cross-platform access on Student Plus, Educator and Professional licenses. Compare plans on our pricing page and download on the the Google Play Store.
Will you support your Pro Series apps to be compatible with future versions of iOS?
We plan to update our Pro Series to be compatible with the next version of iOS 11, and this will be the final update to this series of applications. Users should check this update to discover next steps for continuing in their anatomical education.
What devices is Complete Heart compatible with?
The app is currently compatible with iPad (2017), iPad Pro (all models), iPad Air (all models), and iPad Mini 4. iOS 11 is required on all iPads. Complete Heart can be used on Mac computers running macOS 10.12 and later with 64-bit processors.
Do I need an internet connection to use Complete Heart?
You will need an internet connection initially to log in and sync all of the Library content (Courses, Screens, Recordings, and Quizzes). However, once synced, you can use the app offline and your created content will sync to the cloud next time your device is online.
Videos included in Complete Heart require an internet connection to be viewed.
Do you have a Windows version of Complete Heart?
Complete Heart is available from the Microsoft Store. Download it and begin your free 3-day trial.
Do you have an Android version of Complete Heart?
Unfortunately we don’t.
How many devices can I access Complete Anatomy on?
When you purchase Complete Anatomy, a two login limit applies. This allows you to use the same account on two of your devices simultaneously (e.g. a work computer and a home computer). Please note that both of these devices must belong to the user whose name the 3D4Medical Account is registered with.
To use your existing 3D4Medical Account on a new device to access your purchases, simply log out of an older device.
How do I delete my 3D4Medical account?
To delete your 3D4Medical Account, please contact our support team with your details and your request will be processed.
What devices are compatible with AR?
AR is available on most iOS and Android devices (phone and tablet). You can check to see if your device is compatible here.
How do I delete and reinstall your app on my Android device?
On your device go to Settings > Apps > Complete Anatomy.
Select ‘Uninstall’.
Restart your device.
Open the Play Store and go to My Apps & Games > Library > Complete Anatomy > ‘Install’.
Open Complete Anatomy and go to Profile > Login.
How do I restart your app on my Android device?
Open your recent apps.
Find your 3D4Medical app.
Swipe to the left to close.
Tap the app’s icon in your homescreen to restart the app.
Find your 3D4Medical app.
Swipe to the left to close.
Tap the app’s icon in your homescreen to restart the app.
Store
What products can I purchase from the 3D4Medical Store?
In addition to some of our latest releases including Complete Heart and our courses, we now sell our licensing for Complete Anatomy through the 3D4Medical store.
What payment methods do you accept?
We currently accept payment by many major card types:
Visa, Mastercard, American Express, Discover, Diners Club, and JCB.
We are working on implementing payment using Apple Pay, Google Pay, PayPal, and Alipay. We hope to have more information about these soon.
What currencies do you accept?
We currently accept: United States dollar (USD), Euro (EUR), and British pound sterling (GBP). We are planning to add support for more currencies in the near future.
How do I choose the currency I purchase in?
You can change your payment currency using the dropdown menu in the Store, located above your bag.
How do I know if my device is compatible before purchasing a product?
Device compatibility is specified per the choice of platform you choose. In addition, a full list of compatible devices is included under the Device Compatibility section of each app’s Store page.
How do I know that your checkout is secure?
We use Stripe as our payment processor. Stripe is compliant with the most stringent levels of payment security available on the web. For more information about their security implementation, please visit their website.
How do I get access to the app I purchased?
Right after you purchase, you will receive an email detailing the steps for accessing your new app; simply follow the steps to get started.
I have purchased a product from your store however have not received a receipt. What should I do?
Please contact our customer support team directly with your request and we will issue you a receipt as soon as possible.
Do I get updates for free for my app?
We are continually updating our platforms, and many of these new features are provided for free to paid users. From time-to-time, for example when a particular feature or piece of content has been developed from scratch, we provide this feature as an optional extra for our customers.
Do I need to purchase from both my app store and the 3D4Medical Store?
No. You only need to make one purchase, per platform to access the content in your app. All of our apps on the Complete Anatomy platform can be downloaded for free from your device’s app store. You can then choose to create an account and purchase access to all of the features within the app itself, or on the 3D4Medical Store on our website. Some discounts and sale pricing is exclusive through the 3D4Medical Store, so we always recommend purchasing from the 3D4Medical Store.
I received a notification about getting a discount on the 3D4Medical Store, but cannot see discounted pricing.
Please make sure you have logged into your account on the 3D4Medical Store to see all of the discounts that you are eligible for.
I’ve encountered an error during purchase: the 3D4Medical Store won’t accept my credit / debit card.
This issue is directly related to your banking institution. Certain banks may have restrictions on international purchases (we are an Irish company, located in Dublin, Ireland). As such, customers need to contact their banks directly and ask their banking institution to allow payment to ‘3D4Medical Limited’.
I’ve purchased Complete Anatomy from your store, however I have purchased the wrong platform. Is it possible for me to switch my purchase to the correct platform?
Yes, switches are possible provided there is no price difference between platforms. Please contact our customer support team directly and we will be happy to assist you.
I am not happy with the content I purchased from the 3D4Medical Store. What should I do?
Please contact our customer support team directly with such questions, and we will be happy to help assist with any concerns you may have.
What is your refund policy and how do I go about requesting a refund?
Refunds are handled by our refunds department, who process all requests within 48 hours. To request a refund, email [email protected].
Troubleshooting
Your iPad or iPhone app is crashing/freezing on my device!
First, close the app and restart your device! It works wonders!
Still having problems? It sounds like the app may have become corrupted during the download process. A delete and reinstall usually solves corrupted downloads.
- Press and hold the app’s icon until the “x” appears. Tap the “x” and confirm to delete.
- Press the Home button to return home.
- Open the App Store, sign in with your Apple ID, and navigate to our app. Select Download.
Your Mac app is crashing/freezing on my device!
First, close the app and restart your device! It works wonders!
Still having problems? It sounds like the app may have become corrupted during the download process. A delete and reinstall usually solves corrupted downloads.
- Open Finder and click on Applications on the left-hand side of the Window. Find the app and drag to the Trash. You’ll be asked to enter your password to successfully delete the app. Next, if the app does have an icon in the Dock, drag it to the Trash.
- Open the Mac App Store and sign in with your Apple ID. Once signed in, click Purchased from the top of the App Store window. Locate our app. You’ll notice that there’s an Install button now active. Click Install and the app will automatically download.
How do I restore my in-app purchase without having to pay again?
Don’t worry, you won’t be charged again. Apple will never charge you twice for an in-app purchase already purchased. Just be sure you’re signed in with the same Apple ID you used to purchase the original app and in-app purchase. Once you’re signed in, select Restore.
I cannot hear the audio pronunciations in your apps!
It could be that the mute button has been activated on your iPad. To check, using the Control Centre, swipe up from the bottom edge of the screen and search for the ‘Bell’ icon. Tap on it and you will see the words Mute: Off. Tap anywhere on the screen to close the dock.
Help! I’ve paid for a license but I still cannot access my license features!
You must be logged in to access your premium license features. If you are not logged in, please select the green button in the bottom-right corner to log in. If you are logged in, you may need to logout and log back in again. To do this, access the Settings panel from the side menu. Select Logout from the bottom-right corner of the screen. Once logged out, log in again by selecting the green button in the bottom-right corner. All of your license features should now be available.
Help! I can only view Complete Anatomy in Landscape mode!
The app is currently only compatible with Landscape orientation. We plan to introduce Portrait orientation in the future.
Curriculum Manager: I am unable to edit my Lectures.
In order to access editing features, you need to be running the latest version of Complete Anatomy. You can download updates through the app store on your device.
Once updated to the newest release, you will be able to edit your lectures.
I’ve paid for the in-app upgrade but I still cannot access Complete Heart premium content.
Please be sure you are logged into your profile to access the app’s premium content. To login, tap on the green “Profile” icon in the Main Menu on the right-hand side of the screen, and follow the login instructions.
Why can’t I see my Groups from Complete Anatomy?
Groups from Complete Anatomy are not currently accessible from Complete Heart (and vice versa). This is to ensure that everybody in your Group can access content that is compatible with their app.
Videos won’t play for me in Complete Heart.
Please ensure that your device has an active internet connection, as these videos are streamed to your device to save storage space. Library content, such as Courses or Screens, remain accessible offline once they have been synced to your device.
Your Android app is crashing/freezing on my device!
First, close the app and restart your device! It works wonders! Still having problems? It sounds like the app may have become corrupted during the download process. A delete and reinstall usually solves corrupted downloads.
On your device go to Settings > Apps > Complete Anatomy.
Select ‘Uninstall’.
Restart your device.
Open the Play Store and go to My Apps & Games > Library > Complete Anatomy > ‘Install’.
Open Complete Anatomy and go to Profile > Login.
On your device go to Settings > Apps > Complete Anatomy.
Select ‘Uninstall’.
Restart your device.
Open the Play Store and go to My Apps & Games > Library > Complete Anatomy > ‘Install’.
Open Complete Anatomy and go to Profile > Login.
Why is video content not displaying in the app?
Please see our video access support page for information on how to fix this.