Complete Ortho Pro FAQs

Complete Ortho Pro FAQs

How do I show my patient their injury?

Select the anatomical region relevant to their injury; then the appropriate anatomical screen (right side); then the appropriate tool (bottom row) — Cut, Fracture, Spur, Draw — to annotate the injury. Tap the Back-Arrow (top left) to go back one step. Tap out of the selected tool once complete.

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How do I import patient-specific information or images?

While working on the Anatomy portion of the Consultation, select the Image tool (bottom row); take a picture of the patient-specific content desired (Xray, MRI, CT, Patient’s anatomy, etc.); or choose from images already stored on the iPad. Relate the injury to the imported image with the Draw tool.

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How do I move forward to select the appropriate Pathology animation?

From Anatomy tab, select “Pathology” from the menu along the top of your screen. Smart technology will auto-populate relevant Pathology animations specific to the injury you annotated previously on the Anatomy screen. Select the appropriate Pathology animation.

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How do I move forward to select the appropriate Procedure animation?

From Pathology tab, select “Pathology” from the menu along the top of your screen. Smart technology will auto-populate relevant Procedure animations specific to the pathology animation you chose previously on the Pathology screen. Select the appropriate Procedure animation.

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Can I annotate on the selected Pathology and Procedure animations?

Yes, you can draw on animations. Pause the animation, annotate and then hit play. All annotations automatically save to your Summary.

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How do I choose my desired Reading Material?

From Pathology tab, select “Info” from the menu along the top of your screen. Smart technology will auto-populate relevant Reading Material specific to the pathology and procedure animations you chose previously. To add to your Summary, tap on the grey circle in the top right of the item – the circle will turn green with a tick. You can also view the contents of any reading material item by tapping ‘Preview Text’.

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Can I included my own, personalized content in addition to the provided reading material?

Yes. When in the Info tab, tap the + Create File button to go to your Dashboard. Tap on +Create new Reading Material. Then enter your document title, choose a region to associate it with, and start to add your own sections and content. You can also access this feature directly from the Dashboard by tapping on the Reading Materials tab.

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Do I have to be connected to wifi to create a Consultation and send it to my patient?

No and yes.

You don’t need wifi to use the app and create a Consultation.

However, to send a consultation via email, you will need to be connected to the internet.

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How do I access my online Dashboard?

Tap the drop-down arrow in the top right corner of the Choose Body Region screen; tap My Account; under “My Consultations”, tap “View in Browser”. A secure webpage will open up – this is your personalised online Dashboard; bookmark this page and for future use.

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General FAQs

Not found the answer to your question? Below are general FAQs relating to all of our apps. If the answer you need isn't there, get in touch with us and we'll be happy to help.
Get help

Your iPad or iPhone app is crashing/freezing on my device!

First, close the app and restart your device! It works wonders!

Still having problems? It sounds like the app may have become corrupted during the download process. A delete and reinstall usually solves corrupted downloads.

  1. Press and hold the app’s icon until the “x” appears. Tap the “x” and confirm to delete.
  2. Press the Home button to return home.
  3. Open the App Store, sign in with your Apple ID, and navigate to our app. Select Download.

*(Don’t worry, Apple will not charge you twice for an app already purchased with your Apple ID)

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Your Mac app is crashing/freezing on my device!

First, close the app and restart your device! It works wonders!

Still having problems? It sounds like the app may have become corrupted during the download process. A delete and reinstall usually solves corrupted downloads.

  1. Open Finder and click on Applications on the left-hand side of the Window. Find the app and drag to the Trash. You’ll be asked to enter your password to successfully delete the app. Next, if the app does have an icon in the Dock, drag it to the Trash.
  2. Open the Mac App Store and sign in with your Apple ID. Once signed in, click Purchased from the top of the App Store window. Locate our app. You’ll notice that there’s an Install button now active. Click Install and the app will automatically download.

*(Don’t worry, Apple will not charge you twice for an app already purchased with your Apple ID)

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How do I delete and reinstall your app on my iPad/iPhone device?

  1. Press and hold the app’s icon until the “x” appears. Tap the “x” and confirm to delete.
  2. Press the Home button to return home.
  3. Open the App Store, sign in with your Apple ID, and navigate to our app. Select Download.

*(Don’t worry, Apple will not charge you twice for an app already purchased with your Apple ID)

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How do I delete and reinstall your app on my Mac device?

  1. Open Finder and click on Applications on the left-hand side of the Window. Find the app and drag to the Trash. You’ll be asked to enter your password to successfully delete the app. Next, if the app does have an icon in the Dock, drag it to the Trash.
  2. Open the Mac App Store and sign in with your Apple ID. Once signed in, click Purchased from the top of the App Store window. Locate our app. You’ll notice that there’s an Install button now active. Click Install and the app will automatically download.

*(Don’t worry, Apple will not charge you twice for an app already purchased with your Apple ID)

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How do I restart your app on my iPad/iPhone?

  1. Double tap the Home button.
  2. Search for our app.
  3. Swipe up and out of the preview.
  4. Press the Home button to return home.
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If I buy the iPad/iPhone version can I download for free on my Mac?

If you’d like to run the app on your iPad/iPhone and Mac, separate purchases are necessary. The reason for this is that each app runs on a different operating system — iPad/iPhone on iOS and Mac on OSX. Because of this, apps for each platform have to be developed from the ground up and are sold separately through their respective stores i.e. App Store and Mac App Store.

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If I buy the Mac version can I download for free on my iPad/iPhone?

If you’d like to run the app on your Mac and iPad/iPhone, separate purchases are necessary. The reason for this is that each app runs on a different operating system — Mac on OSX and iPad/iPhone on iOS. Because of this, apps for each platform have to be developed from the ground up and are sold separately through their respective stores i.e. Mac App Store and App Store.

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How do I restore my in-app purchase without having to pay again?

Don’t worry, you won’t be charged again. Apple will never charge you twice for an in-app purchase already purchased. Just be sure you’re signed in with the same Apple ID you used to purchase the original app and in-app purchase. Once you’re signed in, select Restore.

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Can I get a refund for your app?

In order to receive a refund, please contact Apple. As our only distribution channel is through the Mac and iTunes App Stores, Apple control all customer financial transactions, and we’re unable to process refunds. Just click the Report a Problem link on the receipt you received from Apple.

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I purchased the wrong version, what can I do?

In order to receive a refund, please contact Apple. As our only distribution channel is through the Mac and iTunes App Stores, Apple control all customer financial transactions, and we’re unable to process refunds. Just click the Report a Problem link on the receipt you received from Apple.

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I cannot hear the audio pronunciations in your apps!

It could be that the mute button has been activated on your iPad. To check, using the Control Centre, swipe up from the bottom edge of the screen and search for the ‘Bell’ icon. Tap on it and you will see the words Mute: Off. Tap anywhere on the screen to close the dock.

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Do I need an internet connection to run your apps?

All of our apps are fully functional with the need for an internet connection, except for Complete Anatomy. Some features in this app require an active connection.

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Are your apps available in languages other than English?

We have only two apps available in several languages – Heart Pro III (English, French, German, Italian, Japanese, Korean, Simplified Chinese and Spanish) and Skeleton System Pro III ( English, German and French).

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Do you give discounts for purchasing more than one app/or offer bundles?

Unfortunately, we do not have the ability to offer discounts. All customer financial transactions flow through the Mac and iTunes App Stores and Apple simply do not provide us with a vehicle to do so. However, we have several iPad and iPhone bundle deals available. Simply search for 3D4Medical on the App Store

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Will you support your Pro Series apps to be compatible with future versions of iOS?

We plan to update our Pro Series to be compatible with the next version of iOS 11, and this will be the final update to this series of applications. Users should check this update to discover next steps for continuing in their anatomical education.

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Complete Ortho Pro