Complete Anatomy FAQs

Complete Anatomy FAQs

How much does Complete Anatomy cost?

The app is free to download, with access to the Skeleton and Connective Tissue systems. Register a free 3D4Medical Account to access a selection of the app’s Tools and collaboration features.
 
To access the full anatomical model, including 12 body systems, along with the full range of Tools and sharing features, you can upgrade with an in-app purchase of $49.99 USD (or local equivalent).
 
You can also choose to purchase Courses, either with or without purchasing the Upgrade. These are guided lessons through anatomical topics. Pricing for Courses varies depending on the contents of the Course. Learn more about Courses

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How many systems are included in Complete Anatomy?

The app features the following 12 systems; Skeletal, Muscular (7 layers), Connective Tissue, Arterial (including the Heart), Venous, Lymphatic, Nervous (including the Brain), Respiratory, Digestive, Endocrine, Urogenital, and Integumentary.

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What device(s) is Complete Anatomy compatible with?

The app is currently compatible with iPad (2017), iPad Pro (all models), iPad Air (all models), iPad Mini 4, macOS 10.11 and later, and Windows 10 computers and tablets.

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Do I need an internet connection to use Complete Anatomy?

You will need an internet connection initially to log in and sync all of the cloud based content (Screens, Recordings, Quizzes and Lectures). However, once synced, you can use the app offline and your created content will sync to the cloud next time your device is online.

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Does Complete Anatomy include male and female models?

The male model is included, and we plan to introduce the female model in 2017.

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Do you have an Android version of Complete Anatomy?

Unfortunately we don’t.

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What is the difference between Complete Anatomy and Essential Anatomy?

Complete Anatomy provides the user with a detailed (complete) experience, while Essential Anatomy provides a general (essential) overview. To compare their features and tools, please visit our comparison chart.

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Help! I’ve paid for the in-app upgrade but I still cannot access Complete Anatomy’s premium content!

Please be sure you are logged into your profile to access the app’s premium content. To login, tap on the greyed out “Profile” icon and follow the login instructions.

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Help! I can only view Complete Anatomy in Landscape mode!

The app is currently only compatible with Landscape orientation. We plan to introduce Portrait orientation in the future.

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Can I export content, such as images, from Complete Anatomy?

Unfortunately this is not possible. However you can share all content with fellow Complete Anatomy users via the Groups feature.

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How do I access the Content Builder feature?

The Content Builder feature is solely for educators. Please email completeanatomy@3d4medical.com with your details and your local sales representative will contact you to discuss further.

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If I purchase the iOS version can I access on my Mac/Windows for free (and vice versa)?

If you’d like to run the app on your iOS and Mac / Windows device, separate purchases are necessary. The reason for this is that each app runs on a completely different software platform. Because of this, apps for each platform have to be developed from the ground up and sold separately through their respective stores i.e. App Store, Mac App Store, and the Windows Store.
 
However, if you have purchased one version, you can avail of a 50% discount off the original price of other versions.
 
Courses are available across all platforms with one purchase, and do not require separate purchasing on each platform.

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Should I choose the Regional or Systemic Undergraduate Course?

The Undergraduate Human Anatomy Systemic and Regional courses are suitable for new users without a basic knowledge of anatomy, students taking anatomy for the first time, or for those desiring an in-depth and thorough anatomy review prior to beginning an upper division course. Both courses contain the same level of content information, however the teaching resources (Lectures, Recordings, Screens and Quizzes) are arranged differently. Learn about the differences between the Courses

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Help! The 3D4Medical Store won’t accept my credit / debit card!

This issue is directly related to your banking institution. Certain banks may have restrictions on international purchases (we are an Irish company, and are located in Dublin, Ireland). As such, customers need to contact their banks directly and ask them to allow payment for ‘3D4Medical Limited’.

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Content Builder: I am unable to edit my Lectures.

In order to access editing features, you need to be running the latest version of Complete Anatomy. You can download updates through the app store on your device.

Once updated to the newest release, you will be able to edit your lectures.

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General FAQs

Not found the answer to your question? Below are general FAQs relating to all of our apps. If the answer you need isn't there, get in touch with us and we'll be happy to help.
Get help

Your iPad or iPhone app is crashing/freezing on my device!

First, close the app and restart your device! It works wonders!

Still having problems? It sounds like the app may have become corrupted during the download process. A delete and reinstall usually solves corrupted downloads.

  1. Press and hold the app’s icon until the “x” appears. Tap the “x” and confirm to delete.
  2. Press the Home button to return home.
  3. Open the App Store, sign in with your Apple ID, and navigate to our app. Select Download.

*(Don’t worry, Apple will not charge you twice for an app already purchased with your Apple ID)

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Your Mac app is crashing/freezing on my device!

First, close the app and restart your device! It works wonders!

Still having problems? It sounds like the app may have become corrupted during the download process. A delete and reinstall usually solves corrupted downloads.

  1. Open Finder and click on Applications on the left-hand side of the Window. Find the app and drag to the Trash. You’ll be asked to enter your password to successfully delete the app. Next, if the app does have an icon in the Dock, drag it to the Trash.
  2. Open the Mac App Store and sign in with your Apple ID. Once signed in, click Purchased from the top of the App Store window. Locate our app. You’ll notice that there’s an Install button now active. Click Install and the app will automatically download.

*(Don’t worry, Apple will not charge you twice for an app already purchased with your Apple ID)

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How do I delete and reinstall your app on my iPad/iPhone device?

  1. Press and hold the app’s icon until the “x” appears. Tap the “x” and confirm to delete.
  2. Press the Home button to return home.
  3. Open the App Store, sign in with your Apple ID, and navigate to our app. Select Download.

*(Don’t worry, Apple will not charge you twice for an app already purchased with your Apple ID)

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How do I delete and reinstall your app on my Mac device?

  1. Open Finder and click on Applications on the left-hand side of the Window. Find the app and drag to the Trash. You’ll be asked to enter your password to successfully delete the app. Next, if the app does have an icon in the Dock, drag it to the Trash.
  2. Open the Mac App Store and sign in with your Apple ID. Once signed in, click Purchased from the top of the App Store window. Locate our app. You’ll notice that there’s an Install button now active. Click Install and the app will automatically download.

*(Don’t worry, Apple will not charge you twice for an app already purchased with your Apple ID)

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How do I restart your app on my iPad/iPhone?

  1. Double tap the Home button.
  2. Search for our app.
  3. Swipe up and out of the preview.
  4. Press the Home button to return home.
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If I buy the iPad/iPhone version can I download for free on my Mac?

If you’d like to run the app on your iPad/iPhone and Mac, separate purchases are necessary. The reason for this is that each app runs on a different operating system — iPad/iPhone on iOS and Mac on OSX. Because of this, apps for each platform have to be developed from the ground up and are sold separately through their respective stores i.e. App Store and Mac App Store.

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If I buy the Mac version can I download for free on my iPad/iPhone?

If you’d like to run the app on your Mac and iPad/iPhone, separate purchases are necessary. The reason for this is that each app runs on a different operating system — Mac on OSX and iPad/iPhone on iOS. Because of this, apps for each platform have to be developed from the ground up and are sold separately through their respective stores i.e. Mac App Store and App Store.

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How do I restore my in-app purchase without having to pay again?

Don’t worry, you won’t be charged again. Apple will never charge you twice for an in-app purchase already purchased. Just be sure you’re signed in with the same Apple ID you used to purchase the original app and in-app purchase. Once you’re signed in, select Restore.

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Can I get a refund for your app?

In order to receive a refund, please contact Apple. As our only distribution channel is through the Mac and iTunes App Stores, Apple control all customer financial transactions, and we’re unable to process refunds. Just click the Report a Problem link on the receipt you received from Apple.

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I purchased the wrong version, what can I do?

In order to receive a refund, please contact Apple. As our only distribution channel is through the Mac and iTunes App Stores, Apple control all customer financial transactions, and we’re unable to process refunds. Just click the Report a Problem link on the receipt you received from Apple.

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I cannot hear the audio pronunciations in your apps!

It could be that the mute button has been activated on your iPad. To check, using the Control Centre, swipe up from the bottom edge of the screen and search for the ‘Bell’ icon. Tap on it and you will see the words Mute: Off. Tap anywhere on the screen to close the dock.

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Do I need an internet connection to run your apps?

All of our apps are fully functional with the need for an internet connection, except for Complete Anatomy. Some features in this app require an active connection.

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Are your apps available in languages other than English?

We have only two apps available in several languages – Heart Pro III (English, French, German, Italian, Japanese, Korean, Simplified Chinese and Spanish) and Skeleton System Pro III ( English, German and French).

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Do you give discounts for purchasing more than one app/or offer bundles?

Unfortunately, we do not have the ability to offer discounts. All customer financial transactions flow through the Mac and iTunes App Stores and Apple simply do not provide us with a vehicle to do so. However, we have several iPad and iPhone bundle deals available. Simply search for 3D4Medical on the App Store

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Will you support your Pro Series apps to be compatible with future versions of iOS?

We plan to update our Pro Series to be compatible with the next version of iOS 11, and this will be the final update to this series of applications. Users should check this update to discover next steps for continuing in their anatomical education.

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Complete Anatomy