Frequently Asked Questions

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Features

How many systems are included in Complete Anatomy?

The app features the following 12 systems; Skeletal, Muscular (7 layers), Connective Tissue, Arterial (including the Heart), Venous, Lymphatic, Nervous (including the Brain), Respiratory, Digestive, Endocrine, Urogenital, and Integumentary.

Does Complete Anatomy include male and female models?

The male model is included, along with a preview of the female pelvic prosection model. An updated female pelvic prosection model will be available in early 2018, followed by the full female model in late 2018.

What is the difference between Complete Anatomy and Essential Anatomy?

Complete Anatomy provides the user with a detailed (complete) experience, while Essential Anatomy provides a general (essential) overview. To compare their features and tools, please visit our comparison chart.

Can I export content, such as images, from Complete Anatomy?

Unfortunately this is not possible. However you can share all content with fellow Complete Anatomy users via the Groups feature.

How do I access the Content Builder feature?

The Content Builder feature is solely for educators. Please email completeanatomy@3d4medical.com with your details and your local sales representative will contact you to discuss further.

Should I choose the Regional or Systemic Undergraduate Course?

The Undergraduate Human Anatomy Systemic and Regional courses are suitable for new users without a basic knowledge of anatomy, students taking anatomy for the first time, or for those desiring an in-depth and thorough anatomy review prior to beginning an upper division course. Both courses contain the same level of content information, however the teaching resources (Lectures, Recordings, Screens and Quizzes) are arranged differently. Learn about the differences between the Courses

I cannot use the Cut Tool on organs.

Right now, the Cut Tool in Complete Anatomy is not compatible with organs. We’re working on this, and hope to have an update for you in the future. You can cut all other anatomical structures in the model, and we hope this helps you in your anatomical education! If you need to cut through the heart, check out Complete Heart which allows you to do this.

How do I access the full female model?

We will be working on a full female model once we have finished developing our new Female Pelvis model, due for release in August 2018. This will be, by far, the most detailed female pelvis on the market, with major updates to the female pelvic bones, lumbar vertebrae, fascia both mesentery and vasculature. We are striving to generate a true representation of the female anatomy and not merely a feminized version of the male anatomy as is currently most common in the 3D anatomy market.

What are the Mac keyboard shortcuts for Complete Anatomy?

A full list of the keyboard shortcuts available on Mac can be found here.

Mobile

Can I use Complete Anatomy for iPhone or for Android without using Complete Anatomy 2018 on another platform?

Yes! With the upgrade for Complete Anatomy for iPhone or for Android, you have access to the full anatomical model, along with a large library of pre-prepared content from the 3D4Medical library. You can also choose to purchase and access Courses in the iPhone version.   To edit or annotate the model, to save content, and to create and share with groups, you will need the productivity version of Complete Anatomy, available on iPad, Mac, and Windows.

What is different between the iPhone and iPad versions of Complete Anatomy?

Complete Anatomy for iPhone allows you to access the full anatomical model, along with a large library of pre-prepared content from the 3D4Medical library. You can also choose to purchase and access Courses in the iPhone version.   To edit or annotate the model, to save content, and to create and share with groups, you will need the productivity version of Complete Anatomy, available on iPad, Mac, and Windows.

I have not used the iPhone version before, but cannot access the free trial.

Due to technological limitations, we are unable to offer a free trial to users who have already availed of a free trial on Complete Anatomy for iPad. We encourage you to visit our information page to learn more about the iPhone version! Learn more

Pricing

How much does Complete Anatomy cost?

The app is free to download across all platforms, with access to the Skeleton and Connective Tissue systems. Register for a free 3D4Medical Account to access a selection of the app’s Tools and additional structure information.   Productivity apps: iPad, Mac or Windows To access the full anatomical model, including 12 body systems, along with the full range of Tools, content creation and sharing features, you can upgrade on iPad, Mac or Windows through a one-time purchase of $44.99 USD (or local equivalent). Purchasing one of the productivity versions gives you access to a 50% discount off any other productivity versions, or $15 off the iPhone app.   Companion app: iPhone or Android The mobile companion apps, featuring the model and systems, are also available for a one-time purchase of $29.99 USD (or local equivalent). The mobile version is ideal for catching up on your study on the go, with a simple interface and condensed functionality.   Courses You can also choose to purchase Courses, either with or without purchasing the Upgrade. These are guided lessons through anatomical topics, and can be accessed from any device that runs Complete Anatomy with a one-time purchase. Pricing for Courses varies depending on the contents of the Course, and does not include access to the full anatomical model. Learn more about Courses

Do you offer student discounts?

Yes. Please email completeanatomy@3d4medical.com with your details and a member of customer services will reach out.

Do you offer discounts for colleges, universities, organizations etc.?

Yes. Please email completeanatomy@3d4medical.com with your details and a member of our sales team will reach out directly.

Is Complete Anatomy a one-time purchase?

Yes. One Upgrade purchase is required for each platform you intend to use (eg iPad, Mac, Windows 10, iPhone, Android). Courses can be purchased once and used across all devices that run Complete Anatomy, with no Upgrade purchase required.

If I purchase the iPad version can I access on my iPhone / Mac / Windows / Android for free (and vice versa)?

If you’d like to run the app on multiple platforms, separate purchases are necessary. The reason for this is that each app runs on a completely different software platform. Because of this, apps for each platform have to be developed from the ground up and sold separately through their respective stores.   However, if you have purchased a productivity version, you can avail of a 50% discount off the original price of other productivity versions, or a $15 discount off the companion iPhone version.   Courses are available across all platforms with one purchase, and do not require separate purchasing on each platform.

Technical

What device(s) is Complete Anatomy compatible with?

The productivity version of Complete Anatomy (including the atlas, tools, and sharing features) is currently compatible with iPad (2017), iPad Pro (all models), iPad Air (all models), iPad Mini 4, macOS 10.11 and later, and Windows 10 computers and tablets.   The companion version of Complete Anatomy (including the atlas) is compatible with iPhone 5s and later, and many Android devices running 7.0 (Nougat) or later.

Do I need an internet connection to use Complete Anatomy?

You will need an internet connection initially to log in and sync all of the cloud based content (Screens, Recordings, Quizzes and Lectures). However, once synced, you can use the app offline and your created content will sync to the cloud next time your device is online.

Do you have a Windows version of Complete Anatomy?

Yes, the app is available on Windows 10. Download it from the Microsoft Store.

Do you have an Android version of Complete Anatomy?

Yes! Complete Anatomy for Android is now available, and can be purchased from the 3D4Medical Store and downloaded from the Google Play Store.

How many devices can I access Complete Anatomy on?

When you purchase Complete Anatomy for a platform, a two login limit applies for that platform. This allows you to use the same account on two of your devices simultaneously (e.g. a work computer and a home computer). Please note that both of these devices must belong to the user whose name the 3D4Medical Account is registered with. To use your existing 3D4Medical Account on a new device to access your purchases, simply log out of an older device.

What devices are compatible with AR?

AR is available on iPad Pro (all models), iPad (2017) and iPhone 6s and later, running iOS 11 or later.

Will Complete Anatomy for Android run on my tablet?

No. At the moment the app only works on phones, with a version for tablet in the pipeline.

Troubleshooting

Help! I’ve paid for the in-app upgrade but I still cannot access Complete Anatomy’s premium content!

Please be sure you are logged into your profile to access the app’s premium content. To login, tap on the greyed out “Profile” icon and follow the login instructions.

Help! I can only view Complete Anatomy in Landscape mode!

The app is currently only compatible with Landscape orientation. We plan to introduce Portrait orientation in the future.

Content Builder: I am unable to edit my Lectures.

In order to access editing features, you need to be running the latest version of Complete Anatomy. You can download updates through the app store on your device. Once updated to the newest release, you will be able to edit your lectures.