Frequently Asked Questions

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Features

How many systems are included in Complete Anatomy?

The app features the following 12 systems; Skeletal, Muscular (7 layers), Connective Tissue, Arterial (including the Heart), Venous, Lymphatic, Nervous (including the Brain), Respiratory, Digestive, Endocrine, Urogenital, and Integumentary.

Does Complete Anatomy include male and female models?

The male model is included, along with the female pelvic prosection model. We are currently developing the full female model and will be released very soon.

What is the difference between Complete Anatomy and Essential Anatomy?

Complete Anatomy provides the user with a detailed (complete) experience, while Essential Anatomy provides a general (essential) overview. To compare their features and tools, please visit our comparison chart.

Can I export content, such as images, from Complete Anatomy?

Unfortunately this is not possible. However you can share all content with fellow Complete Anatomy users via the Groups feature.

How do I access the Curriculum Manager feature?

The Curriculum Manager feature is solely for educators. It requires a purchase of the Educator License for Complete Anatomy, which is available here. Alternatively, please email completeanatomy@3d4medical.com with your details and your local sales representative will contact you to discuss further.

Should I choose the Regional or Systemic Undergraduate Course?

The Undergraduate Human Anatomy Systemic and Regional courses are suitable for new users without a basic knowledge of anatomy, students taking anatomy for the first time, or for those desiring an in-depth and thorough anatomy review prior to beginning an upper division course. Both courses contain the same level of content information, however the teaching resources (Lectures, Recordings, Screens and Quizzes) are arranged differently. Learn about the differences between the Courses

I cannot use the Cut Tool on organs.

Right now, the Cut Tool in Complete Anatomy is not compatible with organs. We’re working on this, and hope to have an update for you in the future. You can cut all other anatomical structures in the model, and we hope this helps you in your anatomical education! If you need to cut through the heart, check out Complete Heart which allows you to do this.

How do I access the full female model?

We are currently developing the full female model for Complete Anatomy. In the meantime, Complete Anatomy 2019 contains the female pelvic prosection. We are striving to generate a true representation of the female anatomy and not merely a feminized version of the male anatomy as is currently most common in the 3D anatomy market.

What are the Mac keyboard shortcuts for Complete Anatomy?

A full list of the keyboard shortcuts available on Mac can be found here.

How can I turn off the beating heart?

To turn the beating heart off, simply go to the Profile section and under Settings you can switch off the beating heart.

How can I change the color scheme of the app?

To change the color scheme of the app, simply go to the Profile section. Then under the Settings tab, you can toggle your interface between light and dark mode.

Mobile

Can I use Complete Anatomy for iPhone or for Android without using Complete Anatomy 2018 on another platform?

Yes! With the upgrade for Complete Anatomy for iPhone or for Android, you have access to the full anatomical model, along with a large library of pre-prepared content from the 3D4Medical library. You can also choose to purchase and access Courses in the iPhone version.   To edit or annotate the model, to save content, and to create and share with groups, you will need the productivity version of Complete Anatomy, available on iPad, Mac, and Windows.

What is different between the iPhone and iPad versions of Complete Anatomy?

Complete Anatomy for iPhone allows you to access the full anatomical model, along with a large library of pre-prepared content from the 3D4Medical library. You can also choose to purchase and access Courses in the iPhone version.   To edit or annotate the model, to save content, and to create and share with groups, you will need the productivity version of Complete Anatomy, available on iPad, Mac, and Windows.

I have not used the iPhone version before, but cannot access the free trial.

Due to technological limitations, we are unable to offer a free trial to users who have already availed of a free trial on Complete Anatomy for iPad. We encourage you to visit our information page to learn more about the iPhone version! Learn more

Pricing

How much does Complete Anatomy cost?

The app is free to download across all platforms, and includes access to the Skeletal and Connective Tissue systems. Register for a free trial of all premium features, including additional systems and models, tools and content sharing. Check out our Store for current pricing here.

Do you offer student discounts?

Yes. Please email completeanatomy@3d4medical.com with your details and a member of customer services will reach out.

Do you offer discounts for colleges, universities, organizations etc.?

Yes. Please email completeanatomy@3d4medical.com with your details and a member of our sales team will reach out directly.

Is Complete Anatomy a one-time purchase?

Customers may purchase the Complete Anatomy Atlas as a once-off purchase or avail of a Student Plus, Educator or Professional license which will give them yearly access to the Atlas in addition to a suite of other features. Courses can be purchased once and used across all devices that run Complete Anatomy, with no Upgrade purchase required.

If I purchase the iPad version can I access on my iPhone / Mac / Windows / Android for free (and vice versa)?

For access cross-platform, purchase one of our subscription options, available in Complete Anatomy 2019, which unlocks Complete Anatomy 2018 and 2019 on all platforms. Read more about the features of a subscription here.

Alternatively, with the purchase of an Upgrade in Complete Anatomy 2018, or an Individual License in Complete Anatomy 2019, you are offered a discount on additional individual platforms. Read more about our Cross-Platform Discount here.

Technical

What device(s) is Complete Anatomy compatible with?

Complete Anatomy 2019 is available for iPad and Mac, check the compatibility of your device here.

Complete Anatomy 2018 +Courses is available for Windows 10 devices, check the compatibility of your device here.

Have an iPhone or Android? Check your compatibility for Complete Anatomy for Mobile here.

Do I need an internet connection to use Complete Anatomy?

You will need an internet connection initially to log in and sync all of the cloud based content (Screens, Recordings, Quizzes and Lectures). However, once synced, you can use the app offline and your created content will sync to the cloud next time your device is online.

Do you have a Windows version of Complete Anatomy?

Yes, the app is available on Windows 10. Download it from the Microsoft Store.

Do you have an Android version of Complete Anatomy?

Yes! Complete Anatomy for Android is now available, and can be purchased from the 3D4Medical Store and downloaded from the Google Play Store.

How many devices can I access Complete Anatomy on?

When you purchase Complete Anatomy for a platform, a two login limit applies for that platform. This allows you to use the same account on two of your devices simultaneously (e.g. a work computer and a home computer). Please note that both of these devices must belong to the user whose name the 3D4Medical Account is registered with. To use your existing 3D4Medical Account on a new device to access your purchases, simply log out of an older device.

What devices are compatible with AR?

AR is available on iPad Pro (all models), iPad (2017) and iPhone 6s and later, running iOS 11 or later.

Will Complete Anatomy for Android run on my tablet?

No. At the moment the app only works on phones, with a version for tablet in the pipeline.

Troubleshooting

Help! I’ve paid for the in-app upgrade but I still cannot access Complete Anatomy’s premium content!

Please be sure you are logged into your profile to access the app’s premium content. To login, tap on the greyed out “Profile” icon and follow the login instructions.

Help! I can only view Complete Anatomy in Landscape mode!

The app is currently only compatible with Landscape orientation. We plan to introduce Portrait orientation in the future.

Curriculum Manager: I am unable to edit my Lectures.

In order to access editing features, you need to be running the latest version of Complete Anatomy. You can download updates through the app store on your device. Once updated to the newest release, you will be able to edit your lectures.

Still have questions?

If none of the above have answered your question, please feel free to contact us and our customer service team will be only too happy to help.

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