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Customer Services Representative

Customer Service Team

This is an exciting opportunity to join an innovative and fast-paced team. The successful candidate will interact with our customers on a daily basis, largely via e-mail and will process information in response to inquiries, concerns and requests about our apps and products. The target is to ensure excellent customer service standards and maintain high customer satisfaction.


Requirements: 

   Proven customer service experience in a similar environment essential 

   Excellent communication skills (verbal and written) and attention to detail

   Proven technical support (troubleshooting and problem solving) experience in a similar environment essential

   Strong IT skills and a good understanding surrounding the fundamentals of apps and app stores essential 

   Computer proficiency; knowledge of Apple Mac OS, iOS, Android and Windows 10 essential

   Excellent interpersonal skills and an ability to converse in a confident and friendly manner

   Ability to multi-task, prioritise and manage time effectively on a day-to-day basis

   Assist Sales Operations with on-boarding and ongoing management of institutional accounts as required

   Generate monthly reporting for sales team members

   Participate in research and implementation of marketing campaigns

Location: The Grange Offices, Stillorgan Road, Blackrock, Co. Dublin
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