Radiology - Knee FAQs

Radiology - Knee FAQs

I can’t see the navigation menu in your Radiology-Head or Radiology-Knee apps and can only select one layer!

Your iPad needs to be set to Landscape Mode before the navigation menu will appear. You will not be able to view this menu in Portrait Mode to allow maximum screen space for the model. Simply turn your iPad to its side, it will automatically switch to Landscape Mode and you’ll have access to the navigation menu. If the iPad doesn’t automatically switch from Portrait to Landscape Mode, it’s because the Screen rotation lock switch has been activated. If that’s the case, using the Control Centre, swipe up from the bottom edge of the screen and search for the refresh button. Press it and you will see the words Orientation Lock: Off. Tap anywhere on the screen to close the dock.

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General FAQs

Not found the answer to your question? Below are general FAQs relating to all of our apps. If the answer you need isn't there, get in touch with us and we'll be happy to help.
Get help

Your iPad or iPhone app is crashing/freezing on my device!

First, close the app and restart your device! It works wonders!

Still having problems? It sounds like the app may have become corrupted during the download process. A delete and reinstall usually solves corrupted downloads.

  1. Press and hold the app’s icon until the “x” appears. Tap the “x” and confirm to delete.
  2. Press the Home button to return home.
  3. Open the App Store, sign in with your Apple ID, and navigate to our app. Select Download.

*(Don’t worry, Apple will not charge you twice for an app already purchased with your Apple ID)

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Your Mac app is crashing/freezing on my device!

First, close the app and restart your device! It works wonders!

Still having problems? It sounds like the app may have become corrupted during the download process. A delete and reinstall usually solves corrupted downloads.

  1. Open Finder and click on Applications on the left-hand side of the Window. Find the app and drag to the Trash. You’ll be asked to enter your password to successfully delete the app. Next, if the app does have an icon in the Dock, drag it to the Trash.
  2. Open the Mac App Store and sign in with your Apple ID. Once signed in, click Purchased from the top of the App Store window. Locate our app. You’ll notice that there’s an Install button now active. Click Install and the app will automatically download.

*(Don’t worry, Apple will not charge you twice for an app already purchased with your Apple ID)

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How do I delete and reinstall your app on my iPad/iPhone device?

  1. Press and hold the app’s icon until the “x” appears. Tap the “x” and confirm to delete.
  2. Press the Home button to return home.
  3. Open the App Store, sign in with your Apple ID, and navigate to our app. Select Download.

*(Don’t worry, Apple will not charge you twice for an app already purchased with your Apple ID)

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How do I delete and reinstall your app on my Mac device?

  1. Open Finder and click on Applications on the left-hand side of the Window. Find the app and drag to the Trash. You’ll be asked to enter your password to successfully delete the app. Next, if the app does have an icon in the Dock, drag it to the Trash.
  2. Open the Mac App Store and sign in with your Apple ID. Once signed in, click Purchased from the top of the App Store window. Locate our app. You’ll notice that there’s an Install button now active. Click Install and the app will automatically download.

*(Don’t worry, Apple will not charge you twice for an app already purchased with your Apple ID)

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How do I restart your app on my iPad/iPhone?

  1. Double tap the Home button.
  2. Search for our app.
  3. Swipe up and out of the preview.
  4. Press the Home button to return home.
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If I buy the iPad/iPhone version can I download for free on my Mac?

If you’d like to run the app on your iPad/iPhone and Mac, separate purchases are necessary. The reason for this is that each app runs on a different operating system — iPad/iPhone on iOS and Mac on OSX. Because of this, apps for each platform have to be developed from the ground up and are sold separately through their respective stores i.e. App Store and Mac App Store.

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If I buy the Mac version can I download for free on my iPad/iPhone?

If you’d like to run the app on your Mac and iPad/iPhone, separate purchases are necessary. The reason for this is that each app runs on a different operating system — Mac on OSX and iPad/iPhone on iOS. Because of this, apps for each platform have to be developed from the ground up and are sold separately through their respective stores i.e. Mac App Store and App Store.

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How do I restore my in-app purchase without having to pay again?

Don’t worry, you won’t be charged again. Apple will never charge you twice for an in-app purchase already purchased. Just be sure you’re signed in with the same Apple ID you used to purchase the original app and in-app purchase. Once you’re signed in, select Restore.

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Can I get a refund for your app?

In order to receive a refund, please contact Apple. As our only distribution channel is through the Mac and iTunes App Stores, Apple control all customer financial transactions, and we’re unable to process refunds. Just click the Report a Problem link on the receipt you received from Apple.

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I purchased the wrong version, what can I do?

In order to receive a refund, please contact Apple. As our only distribution channel is through the Mac and iTunes App Stores, Apple control all customer financial transactions, and we’re unable to process refunds. Just click the Report a Problem link on the receipt you received from Apple.

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I cannot hear the audio pronunciations in your apps!

It could be that the mute button has been activated on your iPad. To check, using the Control Centre, swipe up from the bottom edge of the screen and search for the ‘Bell’ icon. Tap on it and you will see the words Mute: Off. Tap anywhere on the screen to close the dock.

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Do I need an internet connection to run your apps?

All of our apps are fully functional with the need for an internet connection, except for Complete Anatomy. Some features in this app require an active connection.

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Are your apps available in languages other than English?

We have only two apps available in several languages – Heart Pro III (English, French, German, Italian, Japanese, Korean, Simplified Chinese and Spanish) and Skeleton System Pro III ( English, German and French).

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Do you give discounts for purchasing more than one app/or offer bundles?

Unfortunately, we do not have the ability to offer discounts. All customer financial transactions flow through the Mac and iTunes App Stores and Apple simply do not provide us with a vehicle to do so. However, we have several iPad and iPhone bundle deals available. Simply search for 3D4Medical on the App Store

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Radiology - Knee